Brand Experience Specialist — Flexible Schedule

Abercrombie & Fitch Co.; Toronto; On-site; CAD 21,000 - 26,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate

Training and Development

Global team recognition

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life. You will engage customers, assist them in finding what they need, and help maintain a well-presented store environment.

You’ll deliver warm, welcoming service, provide styling guidance, and ensure a clean, organized sales floor while handling replenishment, purchases, returns, and omni-channel orders. Reliability and inclusive customer service are essential.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life. You will engage customers, assist them in finding what they need, and help maintain a well-presented store environment.

You’ll deliver warm, welcoming service, provide styling guidance, and ensure a clean, organized sales floor while handling replenishment, purchases, returns, and omni-channel orders. Reliability and inclusive customer service are essential.