Brand Experience Specialist — Flexible Schedule & Growth

Abercrombie & Fitch Co.; Toronto; On-site; CAD 28,000 - 38,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate Opportunity

Training and Development

Inclusive team culture

Job summary

Abercrombie & Fitch Co. in Toronto is seeking a Customer Experience Associate to provide welcoming, attentive service and styling guidance. You will help maintain a clean, organized sales floor and assist customers across product categories.

You will also process purchases, returns, and exchanges while ensuring a friendly checkout. In-store support for Save the Sale and ship-from-store orders completes the omni-channel experience.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Welcoming customer service

Dynamic environment

Organizational skills

Attendance reliability

Job description

Abercrombie & Fitch Co. in Toronto is seeking a Customer Experience Associate to provide welcoming, attentive service and styling guidance. You will help maintain a clean, organized sales floor and assist customers across product categories.

You will also process purchases, returns, and exchanges while ensuring a friendly checkout. In-store support for Save the Sale and ship-from-store orders completes the omni-channel experience.