Brand Experience & Omnichannel Retail Associate

Gap Inc.; Canada; On-site; CAD 36,000 - 48,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate to bring the brand to life for customers through excellent service and expert product knowledge. You will educate, inform and inspire customers, using omni-channel approaches to enhance their experience and build loyalty.

You’ll collaborate with leadership to deliver best-in-class service, promote loyalty programs and drive sales while maintaining a neat and organized workspace. Flexibility for a varied schedule is required.

Qualifications

• Customer service mindset with ability to educate on loyalty programs.
• Strong communication with customers and team.
• Ability to thrive in a fast-paced retail environment.
• Willing to work flexible schedule including evenings, weekends and holidays.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer-focused service

Communication skills

Retail knowledge

Problem solving

Flexible schedule

Tech-savvy

Tools

POS system

Inventory systems

Job description

Gap Inc. is seeking a Brand Associate to bring the brand to life for customers through excellent service and expert product knowledge. You will educate, inform and inspire customers, using omni-channel approaches to enhance their experience and build loyalty.

You’ll collaborate with leadership to deliver best-in-class service, promote loyalty programs and drive sales while maintaining a neat and organized workspace. Flexibility for a varied schedule is required.