Brand Experience Associate - Omni-Channel Retail

Old Navy; Vancouver; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

RRSP matching

Employee stock purchase plan

Medical/dental/vision

Virtual health care

Parental top up

Job summary

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You’re responsible for engaging and connecting with customers by providing excellent customer service resulting in brand loyalty.

You’re an expert in product and use your knowledge to educate, inform and wardrobe the customer, delivering a best-in-class experience through an omni-channel approach. Join a fast-paced team focused on authentic, approachable style.

Qualifications

• Excellent communicator able to interact with customers and team.
• Customer-focused service provider delivering exceptional experiences.
• Passionate about retail and thriving in a fast-paced environment.
• Problem solver who welcomes feedback and continuous improvement.
• Flexible schedule including holidays, evenings, weekends.
• Comfort with retail technology and store systems.
• Ability to maneuver on the sales floor and lift up to 30 lbs.

Responsibilities

• Provide excellent customer service and engage customers to drive loyalty.
• Educate customers about products and loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Enhance the customer experience with omnichannel offerings.
• Contribute to store goals by meeting personal targets.
• Support sales floor, fitting room, cash wrap and back-of-house tasks.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions professionally and courteously.
• Execute operational processes efficiently.

Skills

Communication

Customer service

Retail enthusiasm

Problem solving

Flexible scheduling

Retail technology

Mobility up to 30 lbs

Job description

Old Navy is seeking a Brand Associate to bring our brand to life for customers. You’re responsible for engaging and connecting with customers by providing excellent customer service resulting in brand loyalty.

You’re an expert in product and use your knowledge to educate, inform and wardrobe the customer, delivering a best-in-class experience through an omni-channel approach. Join a fast-paced team focused on authentic, approachable style.