Brand & Customer Experience Leader

Carters Inc.; Niagara Falls; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

Employee discount 30%

Paid time off

Holidays

Parental leave

Adoption assistance

Charitable matching gifts

Training & development

Job summary

Carter’s Inc. in Niagara Falls, Canada, is seeking a Full Time Supervisor who greets customers, leads a store team, and drives sales while delivering an inclusive, helpful shopping experience.

You’ll develop product expertise, coach staff, and uphold brand standards across Carter’s and OshKosh lines. This role requires strong communication, the ability to manage multiple tasks, and a willingness to work a schedule including nights, weekends, and holidays.

Qualifications

• High school diploma required.
• Strong communication and customer service skills.
• Ability to lift up to 40 pounds.

Responsibilities

• Become a product and brand expert.
• Welcome customers with a warm greeting.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive and inclusive environment for employees and customers.
• Coach others to success on omni-channel experience.
• Lead and execute a business focus area.
• Perform Leader on Duty duties by driving results and resolving issues.
• Use customer feedback to drive improvements.
• Build customer loyalty through programs.
• Provide timely feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance.
• Support asset protection through strong service, safety, and operational controls.

Skills

Product knowledge

Brand expertise

Communication skills

Multitasking

Tech proficiency

Education

High school diploma

Tools

Outlook

Excel

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Job description

Carter’s Inc. in Niagara Falls, Canada, is seeking a Full Time Supervisor who greets customers, leads a store team, and drives sales while delivering an inclusive, helpful shopping experience.

You’ll develop product expertise, coach staff, and uphold brand standards across Carter’s and OshKosh lines. This role requires strong communication, the ability to manage multiple tasks, and a willingness to work a schedule including nights, weekends, and holidays.