Branch Supervisor

Diamond Ice Systems Ltd.; Burnaby; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Annual Bonus Program

Professional growth allowance

Vacation 3–6 weeks

Job summary

Refrigerative Supply Limited is seeking a Branch Supervisor in Burnaby to lead inside sales and warehouse teams, ensure process discipline, and drive customer satisfaction. The role focuses on operational efficiency, cost control, and revenue growth across the branch and reports to the Regional Manager.

We offer a CAD 65,000–70,000 salary range with benefits including wellness and retirement programs, annual bonus, and a professional development allowance.

Qualifications

• Wholesale distribution experience including Food Equipment and HVAC/R.
• Progressive sales and operational experience with a proven track record.
• Branch supervision experience preferred but not required.
• Proficient in the use of P21 warehouse & sales functions.
• Strong leadership potential with ability to win trust and respect from team.
• Self-starter, efficient and able to produce high quality work under pressure and in a timely fashion.
• Strong customer service experience and superior relationship building skill.
• Post-secondary degree and/or supplementary courses are an asset.
• Excellent analytical, written, communication and organizational skills.
• Working knowledge of Word, Excel, and Outlook.
• Forklift License & experience in freight, shipping/receiving.

Responsibilities

• Supervise inside sales and warehouse teams related to day-to-day operations.
• Ensure that the branch processes are followed to support the delivery of superior customer service.
• Provide high quality, cost efficient and customer directed service.
• Monitor customer satisfaction and take action to address issues in a prompt and decisive manner.
• Participate in the company’s after hour business, on-call & annual inventory.
• Provide back-up to the Branch manager during their absence.
• Assist in overseeing branch operations and administrative procedures including sales, human resources, purchasing, warehouse and delivery operations and facility maintenance.
• Ensure that all documentation and paperwork is submitted to Head office in a timely fashion.
• Ensures a clean and safe work environment for both customer and staff.
• Assist the Regional Manager in developing inside sales and warehouse employees including coaching and motivating by providing effective feedback and training.
• Provide an atmosphere of teamwork among employees.
• Work closely with the Human Resources department; assist in interviewing and hiring staff for inside sales and warehouse positions.
• Monitor job performance and assist in conducting performance reviews and if required take corrective action.

Skills

Wholesale distribution experience

HVAC/R experience

Leadership potential

Customer service excellence

P21 warehouse & sales

Forklift license

Analytical & organizational skills

MS Office proficiency

Education

Post-secondary degree

Tools

P21 software

Word/Excel/Outlook

Job description

RSL’S story:

Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, twenty-three Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: www.rsl.ca

RSL Mission

Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision

To be the environment that inspires excellence and trust within our community.

RSL Values

Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

Great Place to Work

At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “Great Place to Work” certification for six consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.

The Opportunity:

Scope of the position

The Branch Supervisor is responsible for assisting in the leadership of the branch by providing and supporting exceptional customer service, fostering an environment of high employee engagement and morale, and creating operational efficiencies with a focus on minimizing costs and maximizing revenue.

Duties and Responsibilities

• Supervise inside sales and warehouse teams related to day-to-day operations.
• Ensure that the branch processes are followed to support the delivery of superior customer service.
• Provide high quality, cost efficient and customer directed service.
• Monitor customer satisfaction and take action to address issues in a prompt and decisive manner.
• Participate in the company’s after hour business, on-call & annual inventory.
• Provide back-up to the Branch manager during their absence.
• Assist in overseeing branch operations and administrative procedures including sales, human resources, purchasing, warehouse and delivery operations and facility maintenance.
• Ensure that all documentation and paperwork is submitted to Head office in a timely fashion.
• Ensures a clean and safe work environment for both customer and staff.
• Assist the Regional Manager in developing inside sales and warehouse employees including coaching and motivating by providing effective feedback and training.
• Provide an atmosphere of teamwork among employees.
• Work closely with the Human Resources department; assist in interviewing and hiring staff for inside sales and warehouse positions.
• Monitor job performance and assist in conducting performance reviews and if required take corrective action.

Skills and Qualifications

• Wholesale distribution experience including Food Equipment and HVAC/R Technical experience.
• Progressive sales and operational experience with a proven track record of success.
• Branch supervision experience preferred but not required.
• Proficient in the use of P21 warehouse & sales functions.
• Strong leadership potential with ability to win trust and respect from team.
• Self-starter, efficient and able to produce high quality work under pressure and in a timely fashion.
• Strong customer service experience and superior relationship building skill.
• Post-secondary degree and/or supplementary courses are an asset.
• Excellent analytical, written, communication and organizational skills.
• Working knowledge of Word, Excel, and Outlook.
• Forklift License & experience in freight, shipping/receiving.

What we offer:

The target salary range for this position is $65,000 - $70,000 CAD per annum. The pay range for this position is a general guideline only. The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data.

It's not all about work. That's why we support and recognize our team members with a range of benefits:

• RSL is an entrepreneurial company - we don't micromanage.
• Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
• Annual Bonus Program

Vacation entitlement starting at three (3) weeks annually, with incremental increases based on years of service, up to a maximum of six (6) weeks.

• Wellness Account.
• Stay healthy with our rich benefits package.
• Protect your future with our Registered Retirement Savings Plan .
• Access a 24/ 7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace.