Branch Leader – HVAC & Customer Experience

Diamond Ice Systems Ltd.; Burnaby; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Annual Bonus Program

Professional growth allowance

Vacation 3–6 weeks

Job summary

Refrigerative Supply Limited is seeking a Branch Supervisor in Burnaby to lead inside sales and warehouse teams, ensure process discipline, and drive customer satisfaction. The role focuses on operational efficiency, cost control, and revenue growth across the branch and reports to the Regional Manager.

We offer a CAD 65,000–70,000 salary range with benefits including wellness and retirement programs, annual bonus, and a professional development allowance.

Qualifications

• Wholesale distribution experience including Food Equipment and HVAC/R.
• Progressive sales and operational experience with a proven track record.
• Branch supervision experience preferred but not required.
• Proficient in the use of P21 warehouse & sales functions.
• Strong leadership potential with ability to win trust and respect from team.
• Self-starter, efficient and able to produce high quality work under pressure and in a timely fashion.
• Strong customer service experience and superior relationship building skill.
• Post-secondary degree and/or supplementary courses are an asset.
• Excellent analytical, written, communication and organizational skills.
• Working knowledge of Word, Excel, and Outlook.
• Forklift License & experience in freight, shipping/receiving.

Responsibilities

• Supervise inside sales and warehouse teams related to day-to-day operations.
• Ensure that the branch processes are followed to support the delivery of superior customer service.
• Provide high quality, cost efficient and customer directed service.
• Monitor customer satisfaction and take action to address issues in a prompt and decisive manner.
• Participate in the company’s after hour business, on-call & annual inventory.
• Provide back-up to the Branch manager during their absence.
• Assist in overseeing branch operations and administrative procedures including sales, human resources, purchasing, warehouse and delivery operations and facility maintenance.
• Ensure that all documentation and paperwork is submitted to Head office in a timely fashion.
• Ensures a clean and safe work environment for both customer and staff.
• Assist the Regional Manager in developing inside sales and warehouse employees including coaching and motivating by providing effective feedback and training.
• Provide an atmosphere of teamwork among employees.
• Work closely with the Human Resources department; assist in interviewing and hiring staff for inside sales and warehouse positions.
• Monitor job performance and assist in conducting performance reviews and if required take corrective action.

Skills

Wholesale distribution experience

HVAC/R experience

Leadership potential

Customer service excellence

P21 warehouse & sales

Forklift license

Analytical & organizational skills

MS Office proficiency

Education

Post-secondary degree

Tools

P21 software

Word/Excel/Outlook

Job description

Refrigerative Supply Limited is seeking a Branch Supervisor in Burnaby to lead inside sales and warehouse teams, ensure process discipline, and drive customer satisfaction. The role focuses on operational efficiency, cost control, and revenue growth across the branch and reports to the Regional Manager.

We offer a CAD 65,000–70,000 salary range with benefits including wellness and retirement programs, annual bonus, and a professional development allowance.