Branch Manager: Inspire Teams, Elevate Client Experience

RBC; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Total rewards program

Coaching and development

Strong RBC brand

Job summary

RBC in Toronto is seeking a Branch Manager to lead a high-performing retail team. You will inspire staff, coach through day-to-day operations, and create memorable client experiences while seizing community market opportunities.

You will drive client acquisitions across multiple channels, manage resources, recruit and develop talent, and promote RBC digital access and multichannel usage. The role requires strong leadership, a fiduciary mindset, and the ability to navigate regulatory and credit

Qualifications

• Mutual funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years.
• Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date.
• Minimum 3 years in a people management role.
• Entrepreneurial business acquisition mindset.
• Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access.

Responsibilities

• Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience
• Deliver results and support new client acquisitions through multiple channels, including your own team and local partners
• Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
• Ensure high employee engagement through recruiting, talent management, development, and career planning
• Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
• Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports

Skills

Mutual funds accreditation

People management

Entrepreneurial mindset

Digital channels

Client education

Job description

RBC in Toronto is seeking a Branch Manager to lead a high-performing retail team. You will inspire staff, coach through day-to-day operations, and create memorable client experiences while seizing community market opportunities.

You will drive client acquisitions across multiple channels, manage resources, recruit and develop talent, and promote RBC digital access and multichannel usage. The role requires strong leadership, a fiduciary mindset, and the ability to navigate regulatory and credit