Branch Administrator (Calgary, AB)

Sterling Crane; Calgary; On-site; CAD 42,000 - 60,000; Full time

Job summary

Sterling Crane Canada is seeking two detail-oriented Branch Administrators to support branch operations, including quote and order management, invoicing, billing, and customer account management in a fast-paced environment. This on-site role located at the Calgary branch requires coordinating with vendors, onboarding/offboarding staff, time entry, month-end tasks, and reporting to the Branch Manager.

You will work with ERP systems, Excel, Word, and Outlook while delivering excellent customer

Qualifications

• High School Diploma or equivalent.
• 1–3 years administrative experience in related industry.
• Experience with unionized payroll environments, FCC, or ERP systems preferred.
• Strong customer service skills under pressure.
• Proficiency with Excel, Word, Outlook and PowerPoint.
• Ability to prioritize tasks and communicate across departments.
• Excellent written and verbal communication and active listening.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Act as FCC Facilitators within Branch Administrative processes.
• Oversee Administrative processes for the Calgary region related to time entry, union agreement clauses, onboarding/offboarding, and month-end reconciliation.
• Handle client invoicing, third-party portal billing, daily costing reporting, and aging receivables.
• Process supplier payables and ensure recharges are completed.
• Onboard/offboard employees and temporary workers; assist with training setup, hardware/software requests, safety orientation, and handbooks review.
• Book hotels and travel arrangements for hourly workers.
• Assist with event management (employee events, venue booking, catering).
• Serve as first line of customer service for branch operations; answer phones, receive shipments, coordinate with couriers.
• Create and supply reports to Management; support document control, auditing, and other admin tasks.

Skills

Customer service

Administrative experience

Task prioritization

Communication

Active listening

Multitasking

Education

High School Diploma

Tools

ERP systems

Microsoft Office

Job description

Sterling Crane Canada

As a part of the global industrial organization Marmon Holdings - which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Sterling Crane is looking for two motivated and detail-oriented Branch Administrators who will perform a wide range of business support activities required for efficient branch operations in accordance with Standard Operating Procedures and customer requirements. Key activities of this role include quote and order management, invoicing and customer account management, billing and labor hours processing, customer service and vendor management.

Location

On-site in branch, 313 Exploration Avenue SE Calgary, AB T3S 0A2, Canada.

Working Hours

8:00 AM to 5:00PM EST, Monday to Friday (40hours/week).

Travel Requirement

Some travel may be required, as needed by business (i.e. vacation coverage, project work with extended hours, etc.).

Reporting To The Branch Manager, The Branch Administrator

Key Responsibilities (including but not limited to…)

• Act as Fleet Cost & Care (FCC) Facilitators within Branch Administrative processes.
• Oversee Administrative processes for the Calgary region as related to time entry and related application of union collective agreement clauses, onboarding/offboarding, various accounting duties including month-end reconciliation.
• Client invoicing inclusive of third-party portal billing, daily costing reporting and payment certifications and aging receivables management.
• Process supplier payables and ensure recharges are completed.
• Onboarding and offboarding employees and temporary workers, such as assisting in setting up new employee training, assisting with hardware/software requests, arranging safety orientation, review of employee handbooks.
• Booking hotels and travel arrangements for hourly workers.
• Some event management (employee events, venue booking, food).
• Act as the first line of customer service for Branch operations by answering phones, receive shipments and mail, coordinating with couriers, etc.
• Create and supply reports as necessary to Management staff.
• Document control, auditing and other administrative tasks as required.

Qualifications

• High School Diploma (or equivalent) required.
• 1-3 years administrative experience in related industry.
• Experience with unionized payroll environments, Fleet Cost & Care (FCC), or other ERP systems preferred.
• Strong Customer Service skills with the ability to speak fluently with customers under pressure.
• Solid work ethic and able to work additional hours as needed
• Proficiency inf Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft Power-Point.
• Ability to prioritize work and communicate effectively with multiple departments.
• Good communication skills; Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills.
• Ability to assess multiple tasks and develop a plan to complete them in a timely manner.

CLOSING DATE:

October 31st, 2026.

Important

• As a security sensitive position, it is a condition of employment that candidates successfully pass pre-employment testing that may include a pre-employment criminal background check.
• We thank all applicants for their interest; however, only candidates who are shortlisted will be contacted.

Why Join Us?

As a Sterling Crane employee, you’re helping build the businesses, communities, and infrastructure of society, safely.

Our growing mobile crane fleet is front and center across Canadian skylines - taking care of the heavy lifting for industrial clients in oil and gas, energy, construction, and civil infrastructure. Our fleet is also involved in sustainability projects across the country, from wind energy to environmental preservation.

We’re empowering our people to lift their careers to new heights every day. Take control of your future through our comprehensive training, continuous learning, and professional development pathways. As a member of our team, you’ll be working with like-minded professionals focused on making a lasting impact through collaboration, having fun, and working with integrity.

Our Business

At Sterling Crane, we pride ourselves on “lifting the weight off of your shoulders, safely;” a mission we have pursued with our clients and staff for over 70 years in Canada. We also pride ourselves on being part of the global industrial organization Marmon Holdings - which is backed by Berkshire Hathaway. With the support of Marmon, we are achieving our mission while doing things that matter, leading at every level and winning a better way - everyday.

Join us!

Learn more about Sterling Crane: Crane Rental and Services - 27 Locations throughout Canada and the USA (sterlingcrane.com).

Learn more about Marmon: Marmon Holdings | Engineering Solutions for Global Challenges.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.