Branch Operations Assistant

RBC Dominion Securities; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Total rewards program

Job summary

RBC Dominion Securities in Edmonton seeks a Branch Operations Assistant to provide superior service and administrative support to clients and staff. You will handle cash transactions, assist with account openings, and maintain branch documentation while ensuring smooth daily operations.

The role demands meticulous attention to detail, strong communication, and proficient MS Office use to support a dynamic wealth management team in a busy branch environment.

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills.
• Strong Microsoft Office skills.
• A professional approach to all situations to create a positive working environment.
• Ability to complete duties independently seeking out own answers and solutions.

Responsibilities

• Process branch cash transactions, including deposits, wires, and processing physical securities.
• Prepare and distribute branch reports for management review.
• Manage filing and retention of branch operation documents per controls.
• Review and approve account openings, scan forms, and assist staff as needed.
• Answer phones and greet clients at reception; provide administrative support to management.
• Support branch communications with clients, Advisors, and partners; participate in special projects.

Skills

Attention to detail

Time management

Written communication

Verbal communication

Independence

Professional demeanor

Tools

Microsoft Office

Job description

What is the opportunity?

RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our clients build and preserve their wealth so they can achieve the goals that matter most to them.

Job Description

RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our clients build and preserve their wealth so they can achieve the goals that matter most to them.

The RBC Dominion Securities Management team located in Edmonton is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

What will you do?

• Responsible for processing all branch cash transactions, including depositing cheques, Bank wires and processing physical securities
• Ensure Branch reports are prepared, printed, reviewed (where assigned), distributed and/or presented to Branch Management for review.
• Manage the filing for all branch operations related reports and documents, oversee branch retention of documents in accordance with internal controls
• Account opening approvals, this includes reviewing documentation and scanning forms into the documentation workflow system, pulling documentation for branch staff as needed
• Reception – answering phones and greeting clients
• Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed
• Help manage communications with clients, Advisors and other internal and external partners
• Other special projects as assigned

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills
• Strong Microsoft Office skills
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the banking and/or securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

Additional Job Details

Address

1074 103A ST SW:EDMONTON

City

Edmonton

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Application deadline

2026-08-27

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.