Branch Operations & Admin Specialist

marmon; Edmonton; On-site; CAD 25,000 - 39,000; Full time

Job summary

Sterling Crane Canada, based in Edmonton, is seeking a motivated Branch Administrator to support daily branch operations from our head office. The role covers quote and order management, invoicing, labor hours processing, and customer service, with travel to Fort Saskatchewan as needed.

Work hours are 8:00 AM–5:00 PM MST, Monday to Friday. This on-site position requires strong Excel/Office skills, reliable teamwork, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma (or equivalent).
• 1-3 years administrative experience in related industry.
• Experience with unionized payroll environments, FCC, or other ERP systems preferred.
• Strong Customer Service skills with the ability to speak fluently with customers under pressure.
• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• Ability to prioritize work and communicate effectively with multiple departments.
• Good communication skills and active listening.
• Ability to manage multiple tasks and develop timely plans.

Responsibilities

• Act as Fleet Cost & Care (FCC) Facilitators within Branch Administrative processes.
• Oversee Administrative processes for the DOW, Fort Saskatchewan region as related to time entry and union clauses.
• Client invoicing including third-party portal billing and aging receivables management.
• Process supplier payables and ensure recharges are completed.
• Onboarding and offboarding employees and temporary workers, including training setup and safety orientation.
• Booking hotels and travel arrangements for hourly workers.
• Some event management (employee events, venue booking, food).
• First line of customer service for Branch operations by handling calls, shipments, and couriers.
• Create and supply reports as necessary to Management; document control and auditing.

Skills

Customer Service

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Communication skills

Prioritization

Multi-tasking

Education

High School Diploma

Tools

FCC (Fleet Cost & Care)

ERP systems

Job description

Sterling Crane Canada, based in Edmonton, is seeking a motivated Branch Administrator to support daily branch operations from our head office. The role covers quote and order management, invoicing, labor hours processing, and customer service, with travel to Fort Saskatchewan as needed.

Work hours are 8:00 AM–5:00 PM MST, Monday to Friday. This on-site position requires strong Excel/Office skills, reliable teamwork, and the ability to handle multiple tasks in a fast-paced environment.