Branch Administrator (Edmonton, AB)

marmon; Edmonton; On-site; CAD 25,000 - 39,000; Full time

Job summary

Sterling Crane Canada, based in Edmonton, is seeking a motivated Branch Administrator to support daily branch operations from our head office. The role covers quote and order management, invoicing, labor hours processing, and customer service, with travel to Fort Saskatchewan as needed.

Work hours are 8:00 AM–5:00 PM MST, Monday to Friday. This on-site position requires strong Excel/Office skills, reliable teamwork, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma (or equivalent).
• 1-3 years administrative experience in related industry.
• Experience with unionized payroll environments, FCC, or other ERP systems preferred.
• Strong Customer Service skills with the ability to speak fluently with customers under pressure.
• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• Ability to prioritize work and communicate effectively with multiple departments.
• Good communication skills and active listening.
• Ability to manage multiple tasks and develop timely plans.

Responsibilities

• Act as Fleet Cost & Care (FCC) Facilitators within Branch Administrative processes.
• Oversee Administrative processes for the DOW, Fort Saskatchewan region as related to time entry and union clauses.
• Client invoicing including third-party portal billing and aging receivables management.
• Process supplier payables and ensure recharges are completed.
• Onboarding and offboarding employees and temporary workers, including training setup and safety orientation.
• Booking hotels and travel arrangements for hourly workers.
• Some event management (employee events, venue booking, food).
• First line of customer service for Branch operations by handling calls, shipments, and couriers.
• Create and supply reports as necessary to Management; document control and auditing.

Skills

Customer Service

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Communication skills

Prioritization

Multi-tasking

Education

High School Diploma

Tools

FCC (Fleet Cost & Care)

ERP systems

Job description

Sterling Crane Canada

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway- you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

Sterling Crane is looking for a motivated and detail-oriented Branch Administrator who will perform a wide range of business support activities required for efficient branch operations in accordance with Standard Operating Procedures and customer requirements. Key activities of this role include quote and order management, invoicing and customer account management, billing and labor hours processing, customer service and vendor management. This role will support our operations at DOW, Fort Saskatchewan and other areas as required, based out of our head office in Edmonton, AB.

Job Type: Full-time hourly position.

Location : On-site in branch, 2440 76 Ave, Edmonton AB, T6P 1J5, Canada.

Working Hours : 8:00 AM to 5:00 PM MST, Monday to Friday (40hours/week).

Travel Requirement : Some travel may be required, as needed by business (i.e., training on-site in Fort Saskatchewan, vacation coverage, project work with extended hours, etc.).

Key Responsibilities (including but not limited to...)

• Act as Fleet Cost & Care (FCC) Facilitators within Branch Administrative processes.
• Oversee Administrative processes for the DOW, Fort Saskatchewan region as related to time entry and related application of union collective agreement clauses, onboarding/offboarding, various accounting duties including month-end reconciliation.
• Client invoicing inclusive of third-party portal billing, daily costing reporting and payment certifications and aging receivables management.
• Process supplier payables and ensure recharges are completed.
• Onboarding and offboarding employees and temporary workers, such as assisting in setting up new employee training, assisting with hardware/software requests, arranging safety orientation, review of employee handbooks.
• Booking hotels and travel arrangements for hourly workers.
• Some event management (employee events, venue booking, food).
• Act as the first line of customer service for Branch operations by answering phones, receive shipments and mail, coordinating with couriers, etc.
• Create and supply reports as necessary to Management staff.
• Document control, auditing and other administrative tasks as required.

Qualifications

• High School Diploma (or equivalent) required.
• 1-3 years administrative experience in related industry.
• Experience with unionized payroll environments, Fleet Cost & Care (FCC), or other ERP systems preferred.
• Strong Customer Service skills with the ability to speak fluently with customers under pressure.
• Solid work ethic and able to work additional hours as needed
• Proficiency inf Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft Power-Point.
• Ability to prioritize work and communicate effectively with multiple departments.
• Good communication skills; Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills.
• Ability to assess multiple tasks and develop a plan to complete them in a timely manner.

CLOSING DATE: Until Filled.

IMPORTANT:

• As a security sensitive position, it is a condition of employment that candidates successfully pass pre-employment testing that may include a pre-employment criminal background check.
• We thank all applicants for their interest; however, only candidates who are shortlisted will be contacted.

Why Join Us?

As a Sterling Crane employee, you're helping build the businesses, communities, and infrastructure of society, safely. Our growing mobile crane fleet is front and center across Canadian skylines-taking care of the heavy lifting for industrial clients in oil and gas, energy, construction, and civil infrastructure. Our fleet is also involved in sustainability projects across the country, from wind energy to environmental preservation.

We're empowering our people to lift their careers to new heights every day. Take control of your future through our comprehensive training, continuous learning, and professional development pathways. As a member of our team, you'll be working with like-minded professionals focused on making a lasting impact through collaboration, having fun, and working with integrity.

Our Business

At Sterling Crane, we pride ourselves on "lifting the weight off of your shoulders, safely;" a mission we have pursued with our clients and staff for over 70 years in Canada. We also pride ourselves on being part of the global industrial o