Branch Manager – Sicamouse

Stoney Restoration; Canada; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Influence branch operations

Growth opportunities

Health plan & RRSP

Team‑first culture

Job summary

Stoney Restoration is seeking a Branch Manager to lead operations, drive profitability, and deliver exceptional service to clients, insurers, and homeowners. You will set performance standards, coach leaders, manage risk, and ensure the branch performs financially and operationally.

You will direct workforce planning, foster strong client relationships, and collaborate with senior leadership on budgets, forecasts, and monthly reviews.

Qualifications

• Proven leadership experience in the restoration industry.
• Strong, hands‑on background in restoration project management and operations.
• Results driven with a track record of meeting or exceeding targets.
• High standards, sound judgment, and the ability to lead without micromanaging.
• Established relationships within the local business, insurance, or construction community.

Responsibilities

• Set and enforce expectations for top‑tier customer service across all projects and client interactions.
• Support and coach Project Managers and Operations Leaders to ensure revenue targets and gross margin goals are met.
• Direct workforce planning, scheduling, and resource allocation to minimize inefficiencies.
• Lead business development by strengthening insurer relationships and identifying opportunities.
• Own relationship management across staff, vendors, insurers, adjusters, and commercial clients.
• Forecast monthly to identify revenue or cost variances and monitor expenses against standards.

Job description

Branch Managers at Stoney Restoration provide hands‑on leadership across branch operations, project execution, and team performance. The role exists for one reason: run a profitable, disciplined operation while delivering exceptional service to insurance partners, commercial clients, and homeowners.

You’ll own outcomes. That means setting the standard, supporting your leaders, managing risk, and making sure the branch performs—financially and operationally.

What You’ll Be Responsible For

• Set and enforce expectations for top-tier customer service across all projects and client interactions
• Support and coach Project Managers and Operations Leaders to ensure sales activity, revenue targets, and gross margin goals are consistently met
• Direct workforce planning, scheduling, and resource allocation to match workload and minimize inefficiencies
• Play a lead role in business development, strengthening insurer relationships and identifying new commercial opportunities
• Build and maintain a culture centered on safety, accountability, inclusivity, and profitability
• Work closely with senior leadership to:
  • Prepare, forecast, analyze, and report branch financial performance
  • Create annual budgets and manage branch-level P&L accountability
  • Conduct monthly operational and financial reviews, including AR performance
  • Forecast monthly to identify and correct revenue or cost variances early
  • Monitor expenses to ensure alignment with company standards and branch goals
• Own relationship management across staff, vendors, insurers, adjusters, and commercial clients

What You Bring

• Proven leadership experience in the restoration industry (this is not an entry‑level role)
• Strong, hands‑on background in restoration project management and operations
• A results‑driven, ownership mindset with a track record of meeting or exceeding targets
• High standards, strong judgment, and the ability to lead without micromanaging
• Established relationships within the local business, insurance, or construction community
• Ability to leverage existing relationships to generate new work
• Clear communication, strong organizational skills, and disciplined execution
• Confidence making decisions, prioritizing under pressure, and solving problems fast
• Clean criminal record

What’s In It For You

Stoney Restoration is a growing, locally grounded company in a recession‑resilient industry. We’re building something durable, and we want leaders who want responsibility—not just a title.

You’ll get:

• Competitive compensation aligned with performance
• Real influence over how the branch is run
• Opportunities for growth as the company expands
• Employee assistance program, RRSP matching, and a comprehensive health plan including extended medical, dental, LTD, and life insurance
• A team‑first culture that values accountability, respect, and doing the job right

Why Stoney Restoration

Disasters don’t run on schedules. Water losses, fires, and emergencies happen every day—and when they do, we’re the ones people rely on. We operate 24/7 because our work matters.