Branch Manager - Kitchener-Waterloo Market - Elmira Branch

Royal Bank of Canada; Kitchener; On-site; CAD 90,000 - 120,000; Full time

Job summary

Royal Bank of Canada in Kitchener is seeking a Branch Manager to lead a local team, deliver exceptional client experiences, and champion multichannel services. You will drive growth through partnerships, coach staff, and steward digital enablement within the community.

You will recruit, develop, and retain talent, while aligning with RBC values and strategic goals to grow market share and client satisfaction in the branch and surrounding area.

Qualifications

• Mutual funds accreditation (IFIC or CSC) and at least 2 years of licensed mutual funds sales in the last 3 years.
• Completed mutual fund branch management exam via CSI, or able to write within 4 months of start date.
• Minimum 3 years in a people management role.
• Entrepreneurial business acquisition mindset.
• Ability to use digital channels and enable RBC digital access for clients.

Responsibilities

• Inspire, orchestrate, and deliver retail excellence to create memorable client experiences.
• Drive client acquisitions through multiple channels with your team and local partners.
• Lead change, allocate resources, and grow sales, revenue and market share.
• Ensure high employee engagement through recruiting, development, and career planning.
• Coach the team on client advice, problem resolution, and multichannel usage.
• Close gaps identified through operational and compliance reviews.

Skills

Building Talent

Critical Thinking

Inspiring

Long Term Planning

Education

Mutual Funds accreditation (IFIC or CSC)

CSI mutual funds branch management exam (or ability to write within 4 months)

Job description

Job Description

What is the opportunity?

As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the community you work in. Sharing common goals, purpose, vision, and values with other RBC partners, you build relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and engagement.

What will you do?

• Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience
• Deliver results and support new client acquisitions through multiple channels, including your own team and local partners
• Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
• Ensure high employee engagement through recruiting, talent management, development, and career planning
• Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
• Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports

What do you need to succeed?

Must-have:

• Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years
• Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date
• Minimum 3 years in a people management role
• Entrepreneurial business acquisition mindset
• Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access

Nice-to-have:

• Experience in both business and personal banking

What's in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Financial strength and strong brand to support your goals

Job Skills

• Building Talent
• Critical Thinking
• Inspiring
• Long Term Planning

Additional Job Details

Address:

180 KING ST W:KITCHENER City:

Kitchener Country:

Canada Work hours/week:

37.5 Employment Type:

Full time Platform:

PERSONAL & COMMERCIAL BANKING Job Type:

Regular Pay Type:

Salaried Posted Date:

2026-10-29 Application Deadline:

2026-11-12 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.