Branch Manager, Community Branch Network

HUB International; Surrey; On-site; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

RRSP matching

Tuition financing and training

Flexible benefits

Wellness initiatives

Collaborative environment

Personal and career development

Job summary

HUB International in Surrey, Canada is seeking an experienced Branch Manager to lead and grow our local insurance team. The role focuses on strategic planning, performance, and strong client service.

You will oversee operations, develop talent, and drive revenue while maintaining HUB's standards of professionalism and community engagement. A Level 2 General Insurance License and leadership background are required.

Qualifications

• 3+ years of leadership experience managing a department or branch within the insurance industry
• Proven knowledge in ICBC, Commercial Auto, and Personal and Commercial Lines insurance
• Strong business acumen with proven ability to meet financial and operational goals
• Exceptional communication and interpersonal skills with a passion for client service and team success
• Ability to lead and create an inclusive and highly engaged branch
• Ability to speak Punjabi is considered an asset for this branch, supporting service to a diverse client community

Responsibilities

• Oversee branch leadership from business planning to team development
• Develop and execute the annual business plan to achieve revenue and growth targets
• Monitor branch financials and identify opportunities to improve performance
• Ensure excellent client service experience and adherence to HUB standards
• Strengthen HUB's local presence through community engagement and networking
• Recruit, onboard, and coach team members, providing development opportunities

Skills

Leadership

Insurance knowledge

Communication

Client service

Team development

Punjabi asset

Education

Level 2 General Insurance License

Job description

Who We Are

We are BC's largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We're Looking For

Are you an experienced insurance professional with a passion for leading teams and making an impact?

If you're a motivated, metrics driven individual seeking a team oriented culture, YOU can be our next Branch Manager. This is your opportunity to become part of an industry leading team today!

Requirements

• Level 2 General Insurance License
• 3+ years of leadership experience managing a department or branch within the insurance industry
• Proven knowledge in ICBC, Commercial Auto, and Personal and Commercial Lines insurance; experience in the transportation industry is an asset
• Strong business acumen with proven ability to meet financial and operational goals
• Exceptional communication and interpersonal skills with a passion for client service and team success
• Highly organized, adaptable and committed to continuous learning and development
• Ability to lead and create an inclusive and highly engaged branch
• Ability to speak Punjabi is considered an asset for this branch, supporting service to a diverse client community

A Day in the Life

As Branch Manager, you’ll oversee all aspects of branch leadership-- from business planning and performance to team development and operational execution.

Business And Financial

• Be accountable and drive your branch results
• Develop and execute an annual business plan, in partnership with the AVP & VPs to achieve revenue, profitability, retention, and growth targets: new business, retention, cross-selling or adding additional products to ensure clients are properly covered for risks and client experience
• Monitor branch financials (P&L), identifying opportunities to improve performance and manage expenses responsibly
• Assess local market and identify current and prospective opportunities to obtain new clients
• Ensure excellent and consistent client service experience
• Ensure all best practices are adopted and effective for the branch
• Ensure consistently excellent client experience by promoting best practices and operational efficiency
• Strengthening HUB's local presence through community engagement and business networking

People and Team Development

• Build and nurture a positive, high-performing workplace culture that attracts, develops, and retains top talent
• Recruit, onboard, and coach team members to achieve their goals and deliver exceptional results
• Provide ongoing feedback, support, and professional development opportunities, including cross-training, leadership growth and branch succession planning
• Conduct regular team meetings and maintain clear, transparent communication across all levels including but not limited to one on ones, coaching, performance management, quarterly reviews and clear documentation in collaboration with our HR partners
• Other duties and responsibilities as assigned

Operational Responsibilities

• Oversee day-to-day branch operations, ensuring alignment with HUB's standards for branding, professionalism, and client service.
• Ensure compliance with company policies and industry regulations.
• Maintain a well-organized, efficient, and client-focused environment
• Other duties and responsibilities as assigned

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

• Competitive compensation: Base salary + Eligibility for bonus
• Company matching RRSP contributions
• Tuition financing and career-related training and development
• Customizable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative and team-oriented environment
• Ongoing personal and career development

The expected salary range for this position is $80,000 to $95,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

• We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
• We want you to be INNOVATIVE and open to sharing your ideas
• You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
• You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
• You work with a high degree of INTEGRITY and ACCOUNTABILITY

Department General Management

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!