Branch Manager

Fnbc; Winnipeg; On-site; CAD 80,000 - 116,000; Full time

Benefits offered by this job

Health and Dental Benefits

Paid Vacation

Training and Career Development

Job summary

FNBC in Winnipeg, Manitoba seeks a Branch Manager to lead staff, drive customer experience, and grow branch profitability while upholding sound credit practices.

You will recruit, coach, and develop personnel, manage operations, and collaborate with retail leadership to deliver service excellence and financial growth for Indigenous communities.

This full-time role offers competitive compensation and benefits, with opportunities for career development within a values-driven Indigenous-focused bank.

Qualifications

• 5+ years of experience in a financial institution or retail management preferred.
• Proven experience in retail banking or similar role; sales or customer service experience preferred.
• Strong leadership capabilities and customer-oriented mindset.

Responsibilities

• Hire employees and build staff capability to identify, understand and fulfill customer needs.
• Lead, coach and model quality service delivery at every customer interaction.
• Improve the customer experience and resolve issues with customers.
• Coach to ensure problems are handled appropriately and assist in negotiations when needed.
• Ensure staff are trained in product knowledge and cross-selling.
• Manage branch profitability through control of expenses, revenue and loan products.
• Achieve branch sales and service objectives and growth.
• Ensure credit decisions follow sound principles and policies.
• Continual coaching to deliver on sales and service strategy.
• Develop relationships with existing customers and external referral sources.
• Build a sales/service focus through coaching and recognition.

Skills

Leadership

Customer service

Problem-solving

Communication

Tools

Banking software

MS Office 365

Job description

Salary Range: $80,301.00 To $115,634.00 Annually

WE’RE HIRING!

Branch Manager, Winnipeg, ON

Full-Time Permanent

Are you interested in a meaningful career where you can contribute to the financial well-being and economic growth of Indigenous people and communities in Canada? FNBC is at an exciting time in its’ history, we’re growing, and as a result, we’re increasing our workforce with bright, energetic, purposeful individuals of all walks of life.

As the Branch Manager, you will collaborate with the retail banking leadership team, while overseeing the recruitment, development and coaching of branch staff. You are highly adaptable, professional, efficient and enjoy working with others.

Here’s What You’ll Be Doing

• Hire employees and build employee capability to identify, understand and fulfill customer needs
• Lead, coach and model quality service delivery at every customer interaction
• Lead and contribute to the ongoing improvement of the customer experience
• Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
• Ensure staff are fully trained in product knowledge and fostered within a cross-selling environment to provide optimum customer service
• Manage branch profitability through effective control of non-interest expenses, revenue and loan products
• Achieve branch business objectives for sales and service, revenue, volume growth and profitability
• Ensure credit decisions and recommendations are in accordance with sound credit granting principles, and are in accordance with policies and procedures
• Ensure consistent coaching of employees to deliver on the business sales and service strategy
• Identify and develop relationships with existing customers (personal and small business) and external referral sources to generate demand for Bank products/services
• Build and maintain a sales and service team focus through ongoing coaching and reinforcing sales and service skills and behaviours; rewarding and recognizing sales and service excellence
• Develop and build internal partner relationships, supporting branch operations to meet customer service requirements and resolve issues or concerns
• Follow and ensure employees are knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
• Follow and ensure employees understand and apply bank/branch operating policies and procedures
• Ensure necessary due diligence is taken to support the accuracy of all customer transactions
• Ensure timely completion of required reporting

About You

• Five (5) years of experience working in a financial institution is preferred, or experience in retail management
• Proven experience as a retail banker or similar role; sales or customer service experience is preferred
• Knowledge of retail banking rules and procedures
• Strong leadership skills
• Working knowledge of banking software and MS Office 365
• Patience and problem-solving ability
• Customer-oriented attitude
• Knowledge of Indigenous relationship building
• Acceptable criminal record and credit checks

Compensation

• Competitive Salary: $80,301 - $115,634 annually
• Health and Dental Benefits
• Paid Vacation
• Training and Career Development Opportunities

We are passionate about creating an inclusive workplace and value and respect diversity of our staff. We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth.

Preference will be given to Indigenous peoples who are recognized members or descendants of First Nations, Métis, or Inuit peoples indigenous to Canada.