Branch Manager, Surrey

Community Savings Credit Union; Surrey; On-site; CAD 85,000 - 106,500; Full time

Benefits offered by this job

Work–Life Balance

Financial Wellness

Health & Well‑Being

Professional Growth

Peace of Mind

Job summary

Community Savings Credit Union seeks a Branch Manager to lead a team in delivering exceptional service and sound financial advice to members in our BC community.

The incumbent will drive profitable growth through active local business development, maintain strong relationships with members and staff, and model our purpose and vision while guiding teams through change and achieving branch objectives.

Qualifications

• Five years of senior branch management in a comprehensive financial institution.
• Two years of proven capabilities in external business development.
• Two years of retail lending experience.

Responsibilities

• Lead a team to deliver outstanding service and financial advice to members.
• Develop and maintain profitable branch growth through active community business development.
• Provide comprehensive branch lending services including mortgages, lines of credit, construction mortgages and specialized loans.

Skills

Team supervision

Change management

Multitasking

Stakeholder relations

Communication skills

Lifelong learning

Conflict resolution

Team-first

Results orientation

Education

Post-secondary ed in financial management

External business development (2 yrs)

Retail lending experience (2 yrs)

Equivalent combination of education/experience

Job description

We are dedicated to ensuring that all candidates are treated fairly and without discrimination throughout the recruitment process.

Community Savings Credit Union acknowledges the Indigenous Peoples on whose traditional territories we live and work.

We are committed to building a diverse and inclusive workplace that reflects the communities we serve across British Columbia. We welcome applications from people of all backgrounds and encourage applicants from equity‑deserving and underrepresented groups to self‑identify voluntarily during the recruitment process, should they feel comfortable doing so.

The Role

The Branch Manager is an expert in the financial services space; passionate about leading a team to deliver outstanding service and financial advice to our members.

Exhibits a team‑first mentality, leading by example, treating members and staff with respect and appreciation to strengthen relationships and foster trust, confidence and growth. As a valued Community Savings team member, this incumbent is a solution seeker, responsible for developing and maintaining the profitable growth of the branch through active business development in the branch’s community, in a way that best serves the member. This incumbent is a leader that brings goals into focus, drives collaboration and promotes our purpose and vision.

Provides comprehensive branch lending services to members for standard and complex personal loans, mortgages, lines of credit, construction mortgages, certificate of title, small business lending and specialized loans such as mobile homes.

Required Skills & Abilities

• Ability to supervise, motivate and develop a team of staff members
• Change management - experienced in successfully leading groups through change
• Multitasking, the ability to successfully lead the branch while you’re simultaneously developing business in the community
• Ability to establish and maintain positive working relationships with internal and external stakeholders to provide advice and assistance
• Ability to communicate effectively both orally and in writing
• Committed to lifelong learning in the pursuit of employee wellness alongside staying ahead of the ever‑changing landscape of financial services, management and customer service practices/techniques
• Strong conflict resolution management and problem‑solving skills
• Team‑First mentality
• Result oriented, honest, decisive and flexible

This Position Will Require The Following Technical Skills

• Two years post‑secondary education in financial management or a related field including or supplemented by courses related to the work and considerable supervisory and administrative experience in the financial industry.
• Understanding of credit union operations including financial, lending, administrative, and other operational procedures, practices and requirements.
• Understanding of the principles, practices, methods, techniques of business development
• Understanding the nature, function and analysis of financial statements

Education & Experience

• Five years of senior branch management experience in a comprehensive financial institution environment.
• Two years of proven capabilities in external business development.
• Two years of retail lending experience.
• Equivalent combination of the above may be appropriate.

OR

• An equivalent combination of education and experience.

Compensation & Perks

At Community Savings Credit Union, we believe our team deserves to feel valued, supported, and rewarded both at work and beyond. That’s why we offer a competitive compensation package and industry‑leading benefits, including:

• Work–Life Balance
  • A 35‑hour work week
  • Up to 12 paid health days per year (with 50% of unused days paid out annually)
  • Up to 6 weeks of paid vacation per year
  • Paid volunteer hours
• Financial Wellness
  • CSCU contributes a percentage of your salary to your RRSP — no matching or minimum required
  • Staff mortgage and personal loan rates
  • Up to $5,000 per year interest‑free loan for home computer or fitness equipment
  • Tuition reimbursement policy
  • Exclusive discounts with Perkopolis
• Health & Well‑Being
  • Comprehensive benefits package, including:
  • $2,000 annual mental health coverage plus iCBT (internet‑based CBT)
  • Unlimited RMT massages & physiotherapy
  • $500 annual health care spending allowance
  • $200 vision coverage every 12 months
  • 100% basic dental, 75% major dental, and 50% orthodontics (up to $2,000 lifetime) for employees and dependents
  • Out‑of‑country travel insurance
  • Carepath support for employees and families in times of illness or health crises
  • Telemedicine access
  • Family building, fertility drug coverage, and gender affirmation benefits
  • “Wellbeats” on‑demand fitness, nutrition, and mindfulness classes
• Professional Growth
  • Learning and development programs, including paid LinkedIn Learning membership
• Peace of Mind
  • 3x annual salary life insurance coverage

The typical salary range for this position is $85,000 CAD - $106,500 CAD per year. The final offer may vary based on your job‑related knowledge, skills, experience, and expertise.