Branch Manager

Senior Helpers Parent Account; Surrey; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short term & Long-term Disability

Paid Time Off

Life Insurance

Pay On Demand

Bonus structure

Various Discount Programs

Job summary

Senior Helpers Surrey North is seeking a Branch Manager to drive revenue growth and oversee day-to-day operations, guiding care and office teams to deliver high-quality client care. You will shape strategies, build partnerships with hospitals and senior communities, and lead digital marketing and lead-generation efforts.

You will collaborate with the owner, coach staff, monitor KPIs, and ensure compliance with laws and regulations while maintaining exceptional service and community impact.

Qualifications

• Bachelor’s degree preferred (or equivalent combination of 4+ years of relevant work experience).
• Experience leading operations in home care, healthcare, or related services is highly preferred.
• Strong organizational, communication, and relationship-building skills.

Responsibilities

• Manage day-to-day operations and provide leadership to care and office teams.
• Develop and implement strategies to ensure high-quality client care and efficient use of resources.
• Establish partnerships with hospitals, senior communities, and healthcare providers.
• Lead digital marketing efforts and develop new lead sources.
• Track KPIs and produce weekly activity reports.
• Coordinate client onboarding, caregiver introductions, and first service calls within 90 days.

Skills

Leadership

Operations management

Strategic planning

Communication

Networking

Digital marketing

KPIs

Team coaching

Education

Bachelor’s degree preferred (or equivalent 4+ years)

Job description

Great companies need great leaders. Joining Senior Helpers of Surrey North will let you use your entrepreneurial spirit, and operations, business, and sales development experience to inspire your team to deliver excellent care to our clients and their families. If you are looking for a workplace where you're appreciated and valued, and want to make a difference in your community, we want you to apply to our Branch Manager position. Our Branch Manager will be responsible for the revenue growth, planning, directing, overseeing and control of the day-to-day operations.

Why Join Us?

• Great Place to Work® Certified
• #1 Premium Senior Care Brand in North America
• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.

Job Duties

• Manage the day-to-day operations, provide daily support and leadership to care and office teams.
• Develop and implement specific strategies that will ensure high-quality client care and effective utilization of resources, for growth and financial viability.
• Determine lead sources and establish and maintain partnerships with influence centers (hospitals, senior living communities including independent, assisted, memory care, and skilled nursing, rehabilitation, respite care, hospice, home health, physician practices, VA, and other related healthcare providers)
• Develop and manage new lead sources through face-to-face meetings, networking, and digital strategies; manage digital marketing functions.
• Develop and maintain weekly activity reports and track KPIs.
• Establish a communication process for new clients that includes caregiver introductions, first day service calls, and a visit within the first 90 days.
• Collaborate with owner with coaching and training of internal staff members; ensure staff communications are accurate and thorough.
• Adhere to federal, provincial, and municipal laws and regulations.

Examples of Qualifications

• Bachelor’s degree preferred (or equivalent combination of 4+ years of relevant work experience)
• Minimum of three years of experience of operations in home care, home health, or healthcare strongly preferred.
• Possess exceptional organizational and rapport building skills, be an active listener, attentive to detail and can prioritize in a changing environment.
• Possess excellent communication and follow-up skills with prospects, referral sources, and key influence center personnel.
• Possess a driven and independent spirit motivated by achieving results.
• Ability to develop partnerships by soliciting the commitment and buy-in of others.
• Have exposure to digital marketing.
• Proactive with foreseeing potential issues and providing appropriate resolution.
• Ability to work independently and have a positive influence on team.
• Proven ability to lead, motivate, and encourage collaboration within a diverse team that results in achievement of goals.
• Complete other duties as assigned.

Job Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short team & Long-term Disability
• Paid Time Off
• Life Insurance
• Pay On Demand
• Bonus structure
• Various Discount Programs

About Senior Helpers Surrey North

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.