Branch Manager

VenorTalent; Halifax; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Manager to lead a thriving branch. This role involves driving business growth, enhancing member engagement, and developing a high-performing team. You'll be responsible for executing the Member Experience Model, ensuring exceptional service, and achieving operational targets. If you're a strategic leader passionate about sales and service excellence, this opportunity offers a supportive environment to make a significant impact on the member experience and the branch's success.

Qualifications

• Minimum six years of relevant experience, including three years in a supervisory role.
• Deep knowledge of financial products and industry trends.

Responsibilities

• Meet or exceed branch business targets, including loans and deposits.
• Coach and develop branch staff to achieve performance goals.

Skills

Leadership

Sales Management

Relationship Management

Problem Solving

Multitasking

Education

Bachelor’s Degree in Business

Job description

Are you a dynamic and results-driven leader with a passion for sales, service excellence, and people development? We are seeking a Branch Manager to lead a designated branch within our trading area, driving business growth, member engagement, and staff development.

About the Role

As a Branch Manager, you will be responsible for executing all aspects of the Member Experience Model, growing and retaining our membership base, coaching and developing a high-performing team, and achieving branch business and operational targets. In this role, you will also provide hands-on support in various branch functions as needed to ensure exceptional service and operational efficiency.

Key Responsibilities

Sales Leadership & Business Growth

• Meet or exceed branch business targets, including loans, deposits, membership growth, and non-interest income.
• Coach, develop, and manage branch staff to achieve individual and collective performance goals.
• Proactively build strong member relationships to fulfill financial needs and expand business opportunities.
  
• Ensure exceptional member experiences by meeting or exceeding service standards.
• Lead by example in resolving member concerns and applying the Member Problem Resolution Process effectively.
  
• Manage human resources planning, scheduling, and performance management for the branch team.
• Foster an engaged and motivated team through coaching, training, and recognition.
• Act as an ambassador for the organization, both internally and externally.
  

Business Development

• Drive business and membership growth by acquiring new members and deepening banking relationships.
• Build and leverage a strong network of referral sources through Centres of Influence (COI) partnerships.
  

Qualifications & Skills

• Bachelor’s Degree in Business (or a related field) with a minimum of six years of relevant experience, including at least three years in a supervisory role within a financial institution.
• Strong leadership, sales, and relationship management skills.
• Deep knowledge of financial products, services, and industry trends.
• A commitment to exceptional service standards and member satisfaction.
• Proven ability to lead, develop, and motivate a high-performing team.
• Strong decision-making, problem-solving, and conflict resolution skills.
• Excellent multitasking and time management abilities.
  

Why Join CUA?

This is an exciting opportunity to lead a thriving branch, shape the member experience, and drive impactful business growth within a dynamic and supportive environment. If you are a strategic leader with a passion for sales, service, and people development, we’d love to hear from you!Interested candidates can send their cover letter and resume to Shardeigh McGillivray via [e-mail] and/or Bryanna McVicar via [e-mail]

Venor is an Atlantic Canadian recruiting firm specializing in recruitment solutions, executive search, career transition & outplacement services.

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