Branch Manager

Fairstone Bank

Toronto

On-site

CAD 70,000 - 100,000

Full time

3 days ago

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Benefits offered by this job

Award-winning culture

Competitive compensation

Generous vacation

Health & dental

Retirement savings

Employee discounts

Education & Fairstone Academy

Parental leave top-up

Volunteer day

Job summary

Fairstone Financial in Downtown Toronto, Ontario, is seeking a full-time Branch Manager to lead our Downtown Toronto branch. You’ll drive profitability, grow the business through new opportunities, and deliver a best-in-class customer experience by welcoming clients and meeting their needs.

The role requires a college diploma with 3–5 years in finance sales or management, strong communication and relationship skills, and the ability to work flexible hours in a fast-paced environment.

Qualifications

College diploma preferred; BS/BA with business coursework is a plus.
3–5 years in finance industry sales or 3–5 years of management experience desired.
Strong interpersonal and customer relationship skills.

Responsibilities

Lead the branch and drive profitability.
Grow business by developing new opportunities and supporting client acquisition.
Ensure excellent customer experience and compliance with policies.

Skills

Interpersonal skills

Customer relationship building

Communication skills

Self-starter

Multitasking

Education

College diploma preferred

BS/BA with business coursework

Job description

Who We Are

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.

Who We Are

Are you looking for a rewarding career? Fairstone is hiring a full-time Branch Manager in our Downtown Toronto, Ontario branch. If you’re seeking a role with a growing business that involves developing new business, maintaining client relationships and empowering team members, this could be the position for you.

A Regular Day For You Will Include

Reporting to the District Manager, Fairstone Branch Managers are responsible for the following:

Leading the overall success of the branch by maintaining and optimizing branch profitability
Growing the business by developing new opportunities and supporting client acquisition through multiple channels
Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
Implementing people strategy that attracts, retains and develops talent
Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
Leading any change initiative and ensuring all relevant information is cascaded to their teams
Ensuring high employee engagement and developing individual development plans
Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures
Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality
Acting as a Fairstone ambassador in local communities and projecting a positive company image

What we can offer you!

Because we care about our employees and offer a variety of benefits such as:

Time Off: Minimum 15days vacation and additional wellness days, plus statutory holidays.
Flexible Hours / Work-Life Balance: Full-time positions typically involve 37.5 hours per week. We value work-life balance and support the right to disconnect at Fairstone
Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
Wellness: Tailored well-being solutions available 24/7.
Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
Reward Program: Collect points for travel or merchandise.
Employee Referral Program: Earn a bonus when referring a friend.
Employee Discounts: We offer numerous discounts at various retailers.
Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.

What We Are Looking For

College diploma preferred (BS/BA with coursework in Business)
Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience
Excellent interpersonal and customer relationship building skills
Strong communication skills to communicate with all levels of employees, managers and customers
Demonstrated effective verbal, written and listening skills
Be a self-starter, proactive and display initiative
Ability to work flexible hours in a fast-paced environment and managing multiple priorities

What You’ll Love About Working Here

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Compensation Package: Competitive hourly rate plus an incentive plan based on performance.
Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
Family Support: Parental leave top-up program to help you during life’s big moments.
Community Impact: One paid volunteer day to give back to causes that matter to you.
For more information on who we are as an employer click here.

What You Can Expect - Pay & Process

Expected base salary range is $70,000-100,000$
This posting is for an existing vacancy within our organization.
Artificial intelligence may be used in parts of the recruitment process.
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Time Type

Full time

Job Type

Permanent

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