Branch Leader in Training: Customer-Centric Banking

TD Bank Group; Brampton; On-site; CAD 82,000 - 115,000; Full time

Job summary

TD Bank Group in Brampton, Ontario is seeking a Branch Manager Trainee to lead a medium-sized team, mentor colleagues, and ensure a superior customer experience at the branch. You will drive banking solutions, compliance, and community engagement to strengthen client relationships.

The role requires an undergraduate degree or equivalent experience, BCO and IFIC/CSC training, and strong leadership with excellent communication.

Qualifications

• Undergraduate degree and/or over 5 years of relevant experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership.
• Proficiency in software tools including MS Office, and internet application.
• Strong communication skills to liaise with customers, employees, and cross functional teams.
• A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information.
• A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills

Responsibilities

• Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence
• Promote TD's image and goodwill within the community by participating in community events
• Enhance customer experience by understanding their financial needs and providing appropriate solutions
• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
• Ensure overall employee scheduling is optimal
• Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
• Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence
• Mentor the team on offering One TD solutions and building lasting relationships with customers
• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
• Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism

Skills

Communication skills

Leadership

Decision making

Education

Undergraduate degree

Branch Compliance Officer (BCO) and IFIC or CSC Course

Tools

MS Office

Job description

TD Bank Group in Brampton, Ontario is seeking a Branch Manager Trainee to lead a medium-sized team, mentor colleagues, and ensure a superior customer experience at the branch. You will drive banking solutions, compliance, and community engagement to strengthen client relationships.

The role requires an undergraduate degree or equivalent experience, BCO and IFIC/CSC training, and strong leadership with excellent communication.