Branch Leader: Growth & Client Experience

RBC; Lake Country; Sur place; CAD 95 000 - 130 000; Plein temps

Avantages offerts par ce poste

Bonus program

Flexible benefits

Career development coaching

Résumé du poste

RBC in Lake Country, Canada is seeking a Branch Manager to lead a local team, drive client acquisition, and deliver exceptional retail banking experiences. You will coach staff, manage resources, and collaborate with partners to expand market share while promoting RBC digital channels and multichannel usage.

The role emphasizes building community relationships, guiding staff development, and achieving sales goals in a dynamic, customer-focused environment.

Qualifications

• Mutual funds accreditation and recent licensed experience.
• CSI exam or ability to write within 4 months.
• 3+ years in people management.
• Entrepreneurial mindset for business acquisition.
• Ability to drive client awareness and RBC digital access.

Responsabilités

• Deliver results and drive new client acquisitions through multiple channels and local partners.
• Lead resources to meet community needs, growing sales, revenue, and market share.
• Ensure high employee engagement through recruiting, talent management, development, and career planning.
• Inspire, orchestrate, and pioneer retail excellence for memorable client experiences.
• Coach team on client advice, problem resolution, and first-point education, promoting digital usage.
• Close gaps identified through operational, credit, and compliance reviews and reports.

Connaissances

Leadership

Strategic Planning

Digital Channels

People Management

Formation

Mutual funds accreditation (IFIC or CSC)

CSI branch management exam

Description du poste

RBC in Lake Country, Canada is seeking a Branch Manager to lead a local team, drive client acquisition, and deliver exceptional retail banking experiences. You will coach staff, manage resources, and collaborate with partners to expand market share while promoting RBC digital channels and multichannel usage.

The role emphasizes building community relationships, guiding staff development, and achieving sales goals in a dynamic, customer-focused environment.