Branch Leader & Coach: Elevate Member Experience

Assiniboine Credit Union Limited; The Pas; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Matched pension

Health and dental benefits

Job summary

Assiniboine Credit Union Limited invites applications for Assistant Branch Manager in The Pas. Reporting to the Branch Manager, you will lead frontline staff, drive proactive advisory services, and champion a digital-first member experience across channels.

You will mentor teams, manage service targets, and support credit union goals in rural and francophone communities. The role emphasizes governance, risk management, and strong relationship building with members and staff to deliver consistent

Qualifications

• 5+ years of experience in a financial institution in an advisor capacity or equivalent; credit adjudication experience is an asset.

Responsibilities

• Lead and coach frontline service delivery, shaping a proactive advice culture.
• Ensure seamless member experience across all channels and lobby management.
• Back up Branch Manager with coaching, reviews, and branch communications.
• Promote digital-first solutions and adoption among staff.
• Maintain regulatory compliance and risk management in branch operations.

Skills

Financial advisory

Leadership

Communication

Problem solving

Digital literacy

Credit union products knowledge

Education

Experience in financial services (5+ years)

Tools

CRM systems

Job description

Assiniboine Credit Union Limited invites applications for Assistant Branch Manager in The Pas. Reporting to the Branch Manager, you will lead frontline staff, drive proactive advisory services, and champion a digital-first member experience across channels.

You will mentor teams, manage service targets, and support credit union goals in rural and francophone communities. The role emphasizes governance, risk management, and strong relationship building with members and staff to deliver consistent