Branch Floater - Contract - Temporary Full-Time - Montreal QC

Chit Chats; Montreal; On-site; CAD 35,000 - 45,000; Full time

Job summary

Chit Chats is seeking a Branch Floater to provide excellent customer service and ensure compliance with customs laws. This role involves processing shipments, assisting in branch operations, and maintaining a clean and organized environment. Ideal candidates will have retail experience, strong communication skills, and a proactive attitude. Flexibility to work at various locations is required, and this temporary position may lead to permanent employment.

Qualifications

• Minimum two years of retail experience.
• Excellent bilingual communication skills.

Responsibilities

• Greet customers and represent Chit Chats’ brand.
• Process shipments carefully, including scanning and sorting.
• Assist branches when short-staffed.

Skills

Customer Service

Bilingual Communication

Attention to Detail

Multitasking

Tools

Google Docs

Microsoft Office

Job description

Company Description

Chit Chats’ vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast-growing entrepreneurial company making a huge impact on Canadian entrepreneurs and businesses. As e-commerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and price borders to create a seamless, borderless, and boundless world of opportunity for Canadians.

We value all of our clients. Our success has been built by honesty, trust, determination, and delivering on our promises. Our staff must be loyal and committed to the business. Customs compliance and customer service are our top priorities. We value hard work, diversity, teamwork, and respect.

Job Description

As a Chit Chats Branch Floater, you deliver a delightful experience to clients in our branches. You are the first line of defense for compliance adherence, ensuring shipments comply with customs laws. You process and sort shipments meticulously and are highly proficient in navigating our platform. You seek more efficient, cost-effective ways of working while aligning with our strategic values.

You build rapport with clients and teammates, showing up on time, dressing appropriately, and maintaining a clean and tidy branch. You work mainly out of our Plateau, Brossard, and Montreal (St. Laurent) locations, with flexibility to work at other Quebec locations as needed.

Responsibilities To Clients

• Greet customers and represent Chit Chats’ brand and values.
• Develop positive rapport with customers and represent the company professionally.
• Maintain the cleanliness, safety, and organization of the branch.
• Handle reception, administrative duties, and customer inquiries via phone, email, and face-to-face interactions.
• Provide consultative service, answer questions, and recommend products and services.
• Process shipments carefully, including scanning, sorting, and loading onto skids.
• Manage inventory and order supplies as needed.
• Maintain incoming and outgoing client returns.

Responsibilities To Team

• Assist branches when short-staffed.
• Ensure compliance with safety and risk management policies.
• Open and close branches as required.
• Follow company policies and procedures diligently.
• Contribute to escalation logs and report summaries to management.
• Support teammates to ensure effective and cost-efficient procedures.
• Maintain good communication within the team.
• Perform additional tasks or projects as assigned.

Qualifications

• Availability to work Monday - Friday, 10 a.m. - 6 p.m.
• Ability to commute to all Montreal branches.
• Minimum two years of retail experience.
• Experience with income statements is desirable.
• Strong computer skills, including Google Docs and Microsoft Office.
• Willingness to take full responsibility for branch operations.
• Ability to stand for long periods and lift heavy loads when necessary.
• Attention to detail, multitasking skills, and a positive attitude.
• Proactive approach and willingness to assist logistics processes.
• Excellent bilingual (English and basic French) communication skills.
• Passion for customer service and exceeding expectations.
• Trustworthy, organized, reliable, and positive.

Additional Information

• City travel may be required.
• This is a temporary contract with potential for permanence.
• Safety shoes (Class 1, green triangle patch) are required.