Branch Coordinator

Williams Machinery; Terrace; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive health benefits

RRSP matching

Paid vacation

Career growth opportunities

Team environment

Job summary

Williams Machinery in Terrace is seeking a hands-on, self-directed operations coordinator to support service, parts and rentals. You will be the key on-site contact for customers and technicians, driving smooth daily operations with independence and sound decision-making.

Join a team-focused environment where you help keep jobs moving, inform customers, and maintain a safe, organized branch. This role offers opportunities to grow across service, parts, rentals, and branch operations.

Qualifications

• Self-directed, resourceful professional capable of working independently.
• Strong customer service mindset with focus on satisfaction.
• Ability to coordinate across service, parts and rentals teams.

Responsibilities

• Coordinate service: create work orders, estimates, quotes and approvals.
• Support parts operations: inquiries, sourcing, shipping, inventory, returns.
• Keep rentals running: prepare contracts, deliveries, inspections and returns.
• Deliver excellent customer service: handle calls, walk-ins and payments.
• Maintain branch organization and safety through efficient workflows.

Skills

Self-directed

Independent worker

Customer service

Decision making

Job description

Take Ownership. Keep the Branch Running. Put Customers First.

Play a vital role in the day-to-day operations of our Terrace Branch, working closely with the Operations Manager to keep service, parts, and rentals running smoothly. This is a hands-on role for a self-directed, resourceful professional who can work independently, make sound decisions, and take ownership of daily priorities. As the key on-site contact for customers and technicians, you'll help keep operations moving, solve problems, and deliver the level of service our customers expect.

WHY THIS IS A STRONG MOVE FOR YOU:

• Variety in Your Day: Work across service, parts, and rentals, with a mix of customer interaction, coordination, and hands-on operational responsibilities.
• Make an Impact: Help keep jobs moving, customers informed, work orders completed, and branch operations organized and efficient.
• Be a Key Part of the Team: Work directly with branch management and technicians, contributing to customer satisfaction, safety, and the overall success of the Terrace Branch.

HOW YOU'LL MAKE AN IMPACT HERE:

• Coordinate Service: Create work orders and repair estimates, prepare quotes, obtain customer approvals, coordinate road and shop technicians, and ensure completed work is closed and invoiced.
• Support Parts Operations: Assist customers with parts inquiries, lookup and sourcing, shipping and receiving, inventory organization, and warranty and core returns.
• Keep Rentals Running Smoothly: Prepare rental contracts and invoices, coordinate equipment preparation and deliveries, and document returns, inspections, and damage.
• Deliver Excellent Customer Service: Handle customer calls and walk-in inquiries, communicate updates throughout the service process, collect payments, and help resolve customer needs.
• Keep the Branch Organized and Safe: Coordinate freight and equipment movements, maintain orderly work areas, liaise with vendors and contractors, and promote a safe, customer-focused work environment.

WHAT WE OFFER:

• Compensation: Competitive compensation package
• Benefits: Comprehensive health and dental benefits.
• Savings: RRSP matching.
• Vacation: Paid vacation.
• Career Growth: Opportunities to build your experience across service, parts, rentals, and branch operations.
• Team Environment: Work alongside a collaborative branch team where your organization, initiative, and customer service make a difference.

WHO WE ARE

As a Platinum Certified Canada's Best Managed Company and a 9-time Top Employer, Wesgroup Equipment supports customers across Western Canada through our family of brands — Williams Machinery, Westerra Equipment, and WE Rent. For over 120 years, we have delivered equipment and service solutions that keep our customers up and running.