Branch Coordinator

Williams Machinery; Kelowna; On-site; CAD 40,000 - 55,000; Full time

Job summary

Williams Machinery in Kelowna is seeking a Branch Coordinator to support day-to-day operations of the Kelowna branch, delivering exceptional customer service across Parts, Service, Rentals, and Yard operations. You will help with inquiries, transactions, shipping/receiving, inventory coordination, admin tasks, and maintain accurate records in dealership systems.

A proactive, organized individual who can manage multiple priorities will thrive here, including collaboration across departments to

Qualifications

• Experience in a dealership or similar operational environment is an asset.
• Ability to learn new software and OEM platforms.
• Excellent communication, organization, and time-management skills.
• Valid Driver's License is required.

Responsibilities

• Deliver exceptional customer service while supporting Parts, Service, Rentals, and Yard Operations.
• Support daily branch operations through inquiries, transactions, shipping/receiving, inventory coordination, and admin tasks.
• Assist with inventory control, cycle counts, and inventory accuracy.
• Help with work orders, quotations, invoicing, and rental documentation.
• Coordinate rental equipment preparation, inspections, returns, and handovers.
• Maintain records in dealership systems and OEM platforms.
• Ensure branch areas are organized, safe, and presentation-ready.

Skills

Customer service

Communication

Time management

Organizational skills

Problem-solving

Tools

Dealership systems

OEM platforms

Inventory software

Job description

Keep the Branch Running. Put Customers First. Join Our Team

Williams Machinery is looking for a highly organized, customer-focused Branch Coordinator to support the day-to-day operations of our Kelowna branch.

What you'll do

• Deliver exceptional customer service while supporting Parts, Service, Rentals, and Yard Operations.
• Support daily branch operations through customer inquiries, transactions, shipping and receiving activities, inventory coordination, and administrative support.
• Support inventory control, cycle counts, and inventory accuracy.
• Assist with work orders, quotations, invoicing, and rental documentation.
• Coordinate rental equipment preparation, inspections, returns, and customer handovers.
• Maintain accurate records within dealership systems and OEM platforms.
• Ensure equipment, warehouse, and yard areas are organized, safe, and presentation ready.
• Collaborate with multiple departments to support efficient branch operations.
• Promote a strong safety culture and participate in branch safety initiatives.

Who you are

• A proactive problem-solver who enjoys helping customers and teammates.
• Comfortable learning new systems and processes.
• Organized, adaptable, and able to manage multiple priorities.
• Equally comfortable working at a desk, in the warehouse, or around equipment.

What we're looking for

• Experience in a dealership, equipment, automotive, industrial, logistics, rental, or similar operational environment is an asset.
• Strong aptitude for learning new software, business systems, and OEM platforms.
• Excellent communication, organization, and time-management skills.
• Ability to manage multiple priorities while maintaining attention to detail.Customer-focused mindset with a positive, team-oriented approach.
• Valid Driver's License and clean driving record.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at [e-mail].

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.