Branch CEO: Growth, Profit & Customer Experience

Nors Group; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

Nors Group in Ottawa is seeking an Operations Manager to lead a single profit center, delivering profitable growth across sales, service, parts, aftermarket, and safety while aligning with the One NORS Canada operating model.

As the “CEO of the Branch”, you will own performance metrics, drive Lean improvements, and develop a high-performing team that enhances customer experience and strengthens key relationships.

Qualifications

• 3+ years management experience in heavy equipment or related industry.
• Proven track record of increasing sales and market share.
• Strong leadership and team-building abilities.
• Excellent customer relations and communication skills.
• Solid problem-solving and conflict-resolution skills.
• Good computer systems knowledge and ability to work with technicians.

Responsibilities

• Own branch P&L and drive profitable growth at the local market.
• Align sales, service, parts and aftermarket with the One NORS Canada model.
• Lead safety culture and regulatory compliance.
• Develop leadership capabilities and build a high-performing team.
• Implement Lean operating rhythms and continuous improvement.

Skills

Leadership

People management

Sales growth

Customer relations

Problem solving

Communication

Computer skills

Technical background

Job description

Nors Group in Ottawa is seeking an Operations Manager to lead a single profit center, delivering profitable growth across sales, service, parts, aftermarket, and safety while aligning with the One NORS Canada operating model.

As the “CEO of the Branch”, you will own performance metrics, drive Lean improvements, and develop a high-performing team that enhances customer experience and strengthens key relationships.