Branch Care Coordinator

CA10894-VITALCAN AIR LIQUIDE HOME HEALTHCARE CANADA INC.; Saskatoon; On-site; CAD 40,000 - 56,000; Full time

Job summary

Air Liquide Home Healthcare Canada is seeking a Branch Care Coordinator to support Sleep Apnea treatments, Oxygen, and respiratory services in Saskatoon. The role focuses on administrative efficiency, scheduling, and customer service excellence within a collaborative healthcare environment.

You will liaise with referral sources and clients, manage appointments, provide educational materials, and assist with insurance and funding inquiries while adhering to safety and confidentiality standards.

Qualifications

• Proficient computer skills with Microsoft Office and Google.
• 1–2 years of experience in Office Administration or Call Center.
• Bilingualism is an asset, but not required.

Responsibilities

• Contact referral sources and customers to update and complete the electronic patient file.
• Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence.
• Provides information and educational material to prospective clients.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
• Creates walk-in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow-up appointments for the branch.
• Provides assistance and answers questions for clients regarding funding programs and insurance requirements.

Skills

Data entry

Customer service

Office administration experience

Call center experience

Flexibility

Education

College Certificate or Diploma or Equivalent

Tools

Microsoft Office

Google Suite

Job description

Branch Care Coordinator (Open) Location: Saskatoon, SK - Prairie Oxygen - Respiratory therapy At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world? How will you CONTRIBUTE and GROW? To provide support in the branch as it pertains to Sleep Apnea treatments, Oxygen and other respiratory services.

• As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.
• Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence.
• The incumbent will carry out all responsibilities while promoting Air Liquide Healthcare’s safety and quality practices.
• Provides friendly and helpful support to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
• Provides information and educational material to prospective clients.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
• Creates walk-in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow-up appointments for the branch.
• Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
• Maintains client confidence, privacy and protects company operations by keeping information confidential.
• Works within a team to achieve optimal customer support.
• Assists healthcare professionals with the completion of necessary administrative functions and documentations.
• Supports co-workers and the work of other departments by adhering to all financial operations processes.
• Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment.
• Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner.
• Report unsafe occurrences and/or practices.
• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
• Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.
• You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records.
• All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities.
• Other duties as required.

• College Certificate or Diploma or Equivalent
• Computer literate in Microsoft Office, Google, with strong data entry skills.
• Able to work flexible hours and provide service to our customers for extended hours.
• 1-2 years of experience in Office Administration or Call Center
• Bilingualism is an asset, but not required

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!