Branch Care Coordinator

Air Liquide; Edmonton; On-site; CAD 38,000 - 52,000; Full time

Job summary

Air Liquide Home Healthcare Canada is seeking a Branch Care Coordinator in Edmonton, AB. You will provide front-line customer support in the branch for oxygen, PAP, and related therapeutics, and guide callers and walk-ins to the right staff.

You will also assist with scheduling, client education, insurance documentation, and administration while protecting privacy and adhering to safety and infection control policies.

Qualifications

• 1-3 years’ experience in Office Administration or a Call Center.
• Remain calm and professional under stressful situations.
• Superior organizational and customer service skills.
• Experience with insurance providers considered an asset.
• Proficient in Microsoft Office and Google Suite applications.

Responsibilities

• Provides front-facing customer support in the branch for oxygen, PAP, and related therapeutics.
• Directs telephone and walk-in inquiries to appropriate staff.
• Assists with scheduling appointments and maintaining client records.
• Supports administration and documentation for insurance and funding processes.
• Maintains client confidentiality and adheres to infection control practices.

Skills

Customer service

Organizational skills

Call center

Professionalism under pressure

Education

High School diploma

Admin/Medical Office Assistant program

Tools

Microsoft Office

Google Suite

Job description

Branch Care Coordinator**This website uses cookies.** A cookie is a small piece of data, in the form of a string of information, sent by our website's web server to the browser cookie file located on your device's hard drive. Your browser will store this cookie for a period of time and send it back to the website server when you return to the website. Cookies can be used for several purposes: to store your identifiers to facilitate logging into your account, to track your sessions and navigation for statistical analysis, or to identify your areas of interest in order to provide you with relevant content. To learn more about cookies, please consult our cookie and personal data protection policy.### Branch Care CoordinatorApply: Edmonton, AB - Kingsway NW (RHS): Full time: Posted 2 Days Ago: R10103693R10103693 Branch Care Coordinator (Open)Location:Edmonton, AB - Kingsway NW (RHS) - Respiratory therapyAt Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?## **How will you CONTRIBUTE and GROW?**RHS Canada is currently recruiting a highly energetic and motivated Branch Care Coordinator in Edmonton, AB. The Branch Care Coordinator provides front facing customer support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics.* Provides friendly and helpful support to customers by providing general information and directing telephone and walk-in inquiries to appropriate staff members.* Provides information and educational material to prospective clients.* Assist with sales and maintenance of respiratory products, services, and inventory for the branch.* Creates walk-in appointments for therapeutics and diagnostics and adds them to the electronic scheduling system including follow-up appointments for the branch.* Provides assistance and answers questions for clients regarding funding programs and insurance requirements, potentially submitting insurance documentation for the patient.* Maintains client confidence, privacy and protects company operations by keeping information confidential.* Works both within a team and independently to achieve optimal customer support. Assists healthcare professionals with the completion of necessary administrative functions and documentations.* Supports co-workers and the work of other departments by adhering to all financial operations processes.* Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment* Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.* Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.* Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.## \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_## ## Are you a MATCH?* 1-3 years’ experience in Office Administration or a Call Center* Remain calm and professional under stressful situations* Superior organizational & customer service skills* Experience with insurance providers considered an asset* Proficient in Microsoft Office and Google Suite applications* Completion of High School* Completion of Post-Secondary Education in Administration, Medical Office Assistant program or related discipline is highly desirable**Additional Information**Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.*Disclaimer:* Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent