Branch Care Coordinator

CA10894-VITALCAN AIR LIQUIDE HOME HEALTHCARE CANADA INC.; Edmonton; On-site; CAD 42,000 - 66,000; Full time

Job summary

Air Liquide Home Healthcare Canada is seeking a Branch Care Coordinator in Edmonton, AB. The role focuses on frontline customer support for oxygen, PAP, and related therapies, guiding patients and families through inquiries and scheduling.

The position emphasizes organization, knowledge of funding programs and insurance requirements, and collaboration with healthcare professionals to ensure a smooth patient experience in a branch setting.

Qualifications

• 1–3 years’ experience in Office Administration or a Call Center.
• Remain calm and professional under stressful situations.
• Superior organizational and customer service skills.
• Experience with insurance providers considered an asset.
• Proficient in Microsoft Office and Google Suite applications.
• Completion of High School.
• Post-Secondary Education in Administration, Medical Office Assistant program or related discipline is highly desirable.

Responsibilities

• Provides front facing customer support in the branch for oxygen, PAP, and related therapeutics and diagnostics.
• Directs telephone and walk-in inquiries to appropriate staff.
• Provides information and educational material to prospective clients.
• Assists with sales and maintenance of respiratory products, services, and inventory for the branch.
• Creates walk-in appointments and adds them to the scheduling system with follow-up appointments.
• Assists with funding programs and insurance documentation for patients.
• Maintains client confidentiality and protects company operations.

Skills

Customer service

Organizational skills

Calm under pressure

Communication skills

Education

High School diploma

Post-secondary Administration/Medical Office Assistant (desirable)

Tools

Microsoft Office

Google Suite

Scheduling system

Job description

R10103693 Branch Care Coordinator (Open) Location: Edmonton, AB - Kingsway NW (RHS) - Respiratory therapy At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world? How will you CONTRIBUTE and GROW?

RHS Canada is currently recruiting a highly energetic and motivated Branch Care Coordinator in Edmonton, AB.

• The Branch Care Coordinator provides front facing customer support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics.
• Provides friendly and helpful support to customers by providing general information and directing telephone and walk-in inquiries to appropriate staff members.
• Provides information and educational material to prospective clients.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
• Creates walk-in appointments for therapeutics and diagnostics and adds them to the electronic scheduling system including follow-up appointments for the branch.
• Provides assistance and answers questions for clients regarding funding programs and insurance requirements, potentially submitting insurance documentation for the patient.
• Maintains client confidence, privacy and protects company operations by keeping information confidential.
• Works both within a team and independently to achieve optimal customer support.
• Assists healthcare professionals with the completion of necessary administrative functions and documentations.
• Supports co-workers and the work of other departments by adhering to all financial operations processes.
• Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment.
• Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner.
• Report unsafe occurrences and/or practices.
• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
• Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.

Are you a MATCH?

• 1-3 years’ experience in Office Administration or a Call Center
• Remain calm and professional under stressful situations
• Superior organizational & customer service skills
• Experience with insurance providers considered an asset
• Proficient in Microsoft Office and Google Suite applications
• Completion of High School
• Completion of Post-Secondary Education in Administration, Medical Office Assistant program or related discipline is highly desirable

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health.

Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

Discover what your professional journey at Air Liquide could be here!

We want to ensure a safe experience for everyone interested in joining Air Liquide.