Branch Care Coordinator

Air Liquide; Calgary; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Flex benefits

Pension plan

Work-life integration

Inclusive workplace

Meaningful work

Culture of safety

Job summary

Air Liquide Home Healthcare Canada is seeking a Branch Care Coordinator for our Calgary location. You will handle calls, support respiratory services, and assist in branch operations, including handling equipment and documentation.

You will coordinate appointments, provide information on funding and insurance, and support staff in daily administrative tasks to ensure a high-quality patient experience.

Qualifications

• College Certificate/Diploma or Equivalent.
• 1-2 years of experience in a Call Center or in Office Administration.
• Computer literate in Microsoft Office and Google Suite, with strong data entry skills.
• Able to work flexible hours and provide service to our customers for extended hours.
• Valid Driver's license.
• Legally able to work in Canada.

Responsibilities

• Answer incoming calls and place outbound calls regarding Sleep Apnea treatments, Oxygen and respiratory services.
• Update electronic patient files with required information and documentation.
• Assist in branch operations for oxygen, PAP, and related therapeutics and diagnostics.
• Provide information to customers and direct inquiries to appropriate staff.
• Assist with sales and maintenance of respiratory products, services and inventory.
• Schedule walk-in appointments and follow-up visits; assist with funding programs and insurance requirements.
• Support healthcare professionals with administrative tasks and equipment management.

Skills

Call center experience

Data entry

Microsoft Office

Google Suite

Education

College Certificate/Diploma or Equivalent

Job description

R10103440 Branch Care Coordinator (Open)

Location: Calgary, AB - 53rd NE (RHS) - Respiratory therapy Calgary, AB - Crowfoot Cres (RHS) - Respiratory therapy

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We're on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

Respiratory Homecare Solutions is a Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. RHS empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance. RHS is currently recruiting a highly energetic and motivated Branch Care Coordinator for our Calgary branch.

The Branch Care Coordinator provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. The Branch Care Coordinator provides support in the branch as it pertains to oxygen, PAP, and related therapeutics and diagnostics. Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members. Assist with sales and maintenance of respiratory products, services, and inventory for the branch. Provides information/literature to prospective clients. Creates walk-in appointments for therapeutics and books follow-up appointments for the branch. Provides assistance and answers questions for clients regarding funding programs and insurance requirements. Assists healthcare professionals with the completion of necessary administrative functions and documentations. Assists in the management of equipment – including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products.

Are you a MATCH?

• College Certificate/Diploma or Equivalent
• 1-2 years of experience in a Call Center or in Office Administration
• Computer literate in Microsoft Office and Google Suite, with strong data entry skills
• Able to work flexible hours and provide service to our customers for extended hours
• Valid Driver's license
• Legally able to work in Canada

What’s in it for you

• Salary, bonus, flex benefits & pension plan
• Full time/Casual/Contract
• Work/life integration: From standard hours to personal time off
• Inclusive workplace: Bring your whole self to work as you learn and grow
• Meaningful work: Do work that matters
• Culture of safety: We weave safety and wellness into all that we do

Additional Information Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!