Clinical Assistant

CA10894-VITALCAN AIR LIQUIDE HOME HEALTHCARE CANADA INC.; Duncan, Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

Air Liquide Home Healthcare Canada is seeking a Clinical Assistant to support CPAP therapy activities at the Duncan branch. You will handle administrative tasks, greet clients, and assist healthcare staff with paperwork and inventory maintenance.

The role involves scheduling, data entry, and providing product information to patients while upholding confidentiality and safety standards. On-site work with potential for growth within a supportive team.

Qualifications

• College Certificate or Diploma in Medical Office Administration is preferred.
• Microsoft Office, ERP & Google systems proficiency with strong data entry and selling skills is required.
• 1–2 years of general office practice experience preferred.

Responsibilities

• Provide administrative support in the storefront area for CPAP therapy at the branch.
• Maintain and protect client records, process deposits, and manage daily filing and data entry.
• Assist with clinic and branch operations, including scheduling, appointment booking, and customer service.
• Support supervisors and healthcare staff with document preparation, invoicing, and inventory upkeep.
• Ensure confidentiality and infection control as part of branch safety measures.
• Contribute to a positive customer experience through friendly service and product information.

Skills

Data entry

Customer service

Selling skills

Communication

Education

College Certificate or Diploma in Medical Office Administration

Tools

Microsoft Office

ERP

Google systems

Job description

R10101156 Clinical Assistant (Open) Location: Duncan, BC - 2763 Beverly St (RHS) - Respiratory therapy

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

• The Clinical Assistant facilitates the administrative aspects, and offers support in the storefront area as it pertains to CPAP therapy in a specific branch location.
• Committed to contributing towards a safe work environment by obeying safety procedures and policies, working and encouraging others to perform in a safe manner at all times.
• Reports unsafe occurrences and/or practices.
• Ensures operation of equipment by completing preventive maintenance requirements, following manufacturer's instructions; troubleshooting malfunctions; and arranging for repairs.
• Contributes to the growth of VitalAire by liaising with medical professionals; providing information/literature to prospective clients; providing demonstration of products and services to prospective clients.
• Provides support for supervisors, managers, sales and healthcare staff by performing daily office duties such as; typing and proofreading documents, photocopying, filing, completing bank deposits, opening and maintaining client chart, sorting and distributing file and documents, maintaining all database systems, maintaining high standards of inventory as well as preparing bank deposits, remittance forms and financial transactions.
• Provides friendly and helpful service to customers by greeting the public, providing specific information as it pertains to CPAP therapy.
• Assists with sales and maintenance of CPAP inventory for the branch.
• Assists with sales of CPAP supplies to walk‑in clients when requiring specific education to client.
• Jointly booking CPAP appointments and follow up for clients at the Branch.
• Contributes to team effort by working with other staff to achieve optimum customer service.
• Participates in home testing for diagnosis purposes within the supervision of a healthcare professional.
• Assists healthcare professionals with the completion of necessary processes and forms, assisting with the cleaning & maintenance of CPAP equipment during in-service to client; informs clients of the requirements to meet funding program criteria, and answer their questions.
• Documents client care services by charting in client records.
• Facilitates payment by preparation of funding documents, and maintaining knowledge of funding systems.
• Maintains client confidence and protects VitalAire operations by keeping information confidential.
• Protects clients and employees by adhering to infection control policies and protocols.
• Seeks to continuously improve the operation of the branch by evaluating processes and workflow, and participating in other quality improvement activities, as well as self growth and learning.
• Provides after hours service to clients by participating in branch on-call rotation
• Other duties as required.

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process.

• College Certificate or Diploma in Medical Office Administration or medical background preferred.
• Computer literate in Microsoft Office, ERP & Google systems with strong data entry skills and selling skills.
• 1-2 years of experience in general office practice

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.