Customer Experience Associate - Niagara & Thorold, Welland (18.75 Hours/Week)

Scotiabank; Welland; On-site; CAD 19,286 - 24,796; Part time

Benefits offered by this job

Internal training

Competitive compensation

Career development

Job summary

Scotiabank is seeking a Customer Experience Associate for Niagara & Thorold, Welland (18.75 hours/week). You’ll be the face of our branches, helping clients with everyday banking and introducing digital tools.

You will build relationships, support daily transactions, and identify simple sales opportunities while learning in a collaborative, customer-first environment.

Qualifications

• Proven customer service skills through work or community involvement.
• Ability to explain banking concepts in simple terms.
• Willingness to promote digital and self-service options to clients.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customers’ needs.
• Explain complicated banking concepts simply.

Skills

Customer service

Communication

Sales awareness

Job description

Select how often (in days) to receive an alert:

Title: Customer Experience Associate - Niagara & Thorold, Welland (18.75 Hours/Week)

Requisition ID: 266622

Join our team!

Would you like to complete your internship with an organization that has been in the market for more than 35 years, dedicated to improving our customers’ financial well-being through comprehensive and innovative solutions?

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

We are an international, modern, and digital bank.

Work-life balance matters to us — we are the first bank in Chile to reduce the workweek to 39 hours!

Continuous learning and development — participate in projects, conferences, and events that help you build new skills and gain relevant knowledge.

We are diverse and inclusive.

At Scotiabank, inclusion is part of the way we do business. If you require any reasonable accommodation to participate in the recruitment process, please let us know.

Don’t hesitate to apply — join us on this journey and become our next Scotiaintern!