Branch Banking Assistant Manager — Customer Experience

Scotiabank; Ottawa; On-site; CAD 65,000 - 90,000; Part time

Job summary

Scotiabank in Ottawa, ON seeks an Assistant Manager for Charlemagne Plaza on a contract (18 months) basis. You will lead Retail Sales and Customer Service teams, ensuring execution of business strategies and delivering exceptional client experiences in a Canadian banking environment.

Key requirements include people management, personal banking expertise, a mutual funds license, CIFP education, and compliance officer knowledge.

Qualifications

• Experience as a people manager
• Experience in personal banking
• Demonstrated sales management experience and ability to market Scotiabank
• Ability to build strong relationships focused on client experience and growing relationships with existing customers
• License to sell mutual funds
• CIFP Diploma in Financial Planning (or bank recognized equivalent)
• Educational requirements to act as Alternate Branch Compliance Officer

Responsibilities

• Lead and oversee the Retail Sales and Customer Service teams in a Canadian Bank branch
• Ensure business strategies and initiatives are executed to support team objectives
• Drive a customer focused culture to deepen client relationships
• Coach staff to success at individual and branch level
• Engage with staff, customers and partners to deliver results

Skills

People management

Personal banking

Sales management

Client relationship building

Mutual funds license

Education

CIFP Diploma in Financial Planning (or bank equivalent)

Alternate Branch Compliance Officer education requirements

Job description

Scotiabank in Ottawa, ON seeks an Assistant Manager for Charlemagne Plaza on a contract (18 months) basis. You will lead Retail Sales and Customer Service teams, ensuring execution of business strategies and delivering exceptional client experiences in a Canadian banking environment.

Key requirements include people management, personal banking expertise, a mutual funds license, CIFP education, and compliance officer knowledge.