Assistant Manager - Scotia Plaza, Toronto, ON

Scotiabank; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Scotiabank is seeking an Assistant Manager at Scotia Plaza in Toronto to lead Retail Sales and Customer Service teams across the branch. You will drive customer-focused performance, coach staff, and align initiatives with bank strategy.

The role requires a track record in personal banking, sales leadership, and the ability to grow client relationships while maintaining compliance and service standards in a Canadian bank environment.

Qualifications

• Experience leading and engaging a team to deliver results.
• Strong background in personal banking and customer service.
• Demonstrated sales management experience and ability to market Scotiabank services.
• Ability to build strong relationships with clients and existing bank customers.

Responsibilities

• Lead and oversee Retail Sales and Customer Service teams to achieve branch objectives.
• Coach staff to deliver excellent client experiences and deepen client relationships.
• Support business strategies and goals for the branch in alignment with Bank standards.
• Interact with staff, customers, and partners to ensure a high-performing culture.

Skills

People management

Personal banking

Sales management

Client relationship building

Mutual funds license

Education

CIFP Diploma in Financial Planning (or Bank recognized equivalent)

Alternate Branch Compliance Officer education requirements

Job description

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Title: Assistant Manager - Scotia Plaza, Toronto, ON

Requisition ID: 270116

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business strategies, initiatives and specific individual goals are executed/delivered in support of the team’s business strategies and objectives.

Is this role right for you? In this role, you will:

• Be passionate about leading and driving a customer focused culture throughout your team to deepen client relationships


• Assist with building and strengthening existing and new customer relationships by providing financial advice/customer service


• Coach your team to success, both on an individual basis as well as for the Branch/Bank


• Be highly engaged when dealing with your staff, customers and partners

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Experience as a people manager and the ability to engage your team


• Experience in personal banking


• Demonstrated sales management experience and the ability to market Scotiabank


• The ability to build strong relationships focused on providing a great client experience and growing relationships with existing Bank customers


• A license to sell mutual funds


• Successfully completed the CIFP Diploma in Financial Planning (or Bank recognized equivalent)


• Satisfied the educational requirements to act as Alternate Branch Compliance Officer

What’s in it for you?

• You are in a key leadership role that is recognized by the Bank with a comprehensive compensation plan.


• Ability to make a lasting impact on both the branch staff and the customers.


• An inclusive culture where we value and recognize our employees’ contributions.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

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