Branch Administrator

thyssenkrupp Elevator; London; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Total comp 45k-60k CAD

Company pension

Dental care

Disability insurance

Employee assistance

Extended health

Life insurance

On-site parking

Paid time off

Vision care

Bonus plans

Wellness program

Job summary

TK Elevator in London, Ontario is seeking a detail-oriented administrator to manage billing, invoicing, and related account activities. You will process invoices, maintain records, and coordinate with service teams to ensure accurate billing and timely payments.

This role requires a Diploma in Business or Office Administration, with at least 2 years of relevant experience, strong communication, and proficiency in Microsoft Office. The position offers pension, health benefits, and on-site parking.

Qualifications

• Diploma in Business or Office Administration.
• Minimum 2 years of relevant experience.
• Strong attention to detail and multitasking ability.
• Excellent communication and organizational skills.

Responsibilities

• Process, generate, submit, and track customer invoices per requirements.
• Generate weekly T&M invoices and monthly QS invoices.
• Upload invoices to customer portals and ensure portal compliance.
• Monitor invoice status and assist with resolving billing issues.
• Serve as shared contact for invoicing and administrative matters.
• Coordinate customer site access requests and related scheduling.
• Collaborate with managers and departments to support branch operations.
• Create purchase requisitions and process purchase orders in Oracle.
• Maintain accurate records for customers, billing, purchases, and safety.
• Provide backup administrative support and assist with office supplies.

Skills

Attention to detail

Multitask

Excellent communication

Organizational skills

Education

Diploma in Business or Office Administration

Tools

Microsoft Office

Job description

What you will be doing

Billing & Invoicing

• Process, generate, submit, and track customer invoices in accordance with customer-specific requirements and company policies.
• Generate weekly Time & Material (T&M) invoices.
• Process monthly maintenance billing.
• Generate monthly Quoted Service (QS) invoices.
• Upload invoices to customer-designated billing portals, ensuring compliance with individual customer submission requirements.
• Process invoice corrections, including credits and re-bills, as required.
• Monitor invoice status and assist with resolving billing issues to ensure timely payment.
• Update increases for T&M billing rates

Customer Service & Account Administration

• Serve as a shared point of contact for customer inquiries related to invoicing and administrative matters.
• Process customer account changes and coordinate updates with the billing department to maintain accurate records.
• Respond to customer requests promptly and professionally, ensuring a high level of customer service.
• Coordinate customer site access requests, including scheduling and managing access for services such as fire testing.

Team & Operational Support

• Collaborate with Account Managers, the District Manager, Service and Quoted Service Supervisors, and Corporate departments to resolve issues and support branch operations.
• Provide administrative support that contributes to achieving branch and company objectives.
• Assist with communication and coordination between departments to ensure efficient workflow.
• Assist with office supply orders
• Provide back up support/coverage for fellow branch administrator

Purchase Order Administration

• Create purchase requisitions as requested by the Service and Quoted Service Supervisors, and Major Project Manager, as required
• Submit requisitions to Parts Canada for processing.
• Receive and process purchase orders within Oracle.
• Investigate and resolve purchase order discrepancies to ensure accurate financial records and timely procurement.
• Follow up communications as required

Branch Safety & Compliance

• Conduct monthly warehouse safety inspections to support a safe and compliant work environment.
• Maintain KPA safety records, including tracking and documenting mechanic training completion.
• Coordinate required safety and compliance training for mechanics and other branch personnel as needed.
• Support branch compliance with company health and safety policies and procedures.

Records & Process Management

• Maintain accurate customer, billing, purchasing, and safety records.
• Ensure compliance with company procedures and customer-specific billing requirements.
• Support continuous improvement of administrative processes to enhance operational efficiency and accuracy.

Perform other duties as assigned

What do you bring:

• Diploma in Business or Office Administration
• A minimum of 2 years of relevant experience
• Attention to detail coupled with the ability to multitask
• Excellent communication skills paired with the inherent ability to prioritize and organize tasks
• Proven ability to manage conflict, coupled with the ability to work collaboratively
• Ability to adapt to change in a fast-paced, high-volume work environment
• Resourceful, self-motivated, and able to network within the organization to determine best practices
• Proficient in Microsoft Office; Word, Excel, PowerPoint
• Willingness to support team objectives and adapt to changing business needs.
• Positive attitude and a proactive approach to supporting branch operations.

What we offer

• Total compensation range: $45,000 to $60,000
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Bonus plans for all positions
• Wellness Program

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements. As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team