Box Office Agent

TicketWeb; Toronto; Hybrid; CAD 21,000 - 28,000; Part time

Job summary

Ticketmaster Canada is seeking Box Office Agents in Toronto for a part-time, seasonal role supporting various events. The position requires providing frontline service, selling tickets in person, and handling cash with attention to accuracy.

Flexibility is essential as shifts include evenings, weekends and holidays. Strong communication and multitasking are valued, and applicants should be comfortable using event-ticketing systems.

Qualifications

• Minimum of 1-year experience in sales and/or customer service.
• General office and cash experience are preferred.
• Must be available for flexible working hours which includes evenings, weekends, and holidays.
• Basic foundation and understanding of event ticketing.
• Strong verbal and written communication skills.
• Ability to accommodate an extremely flexible and fluid work schedule.
• Service oriented, with strong organizational skills.
• Go-getter with the ability to work under pressure and with minimal supervision.
• Must be detail-oriented with the ability to multi-task and juggle competing priorities.

Responsibilities

• Providing exceptional front-line customer service to ticket purchasers.
• Conduct in-person ticket sales at the Box Office using the Ticketmaster Point of Sale system.
• Working with Archtics and TM Host systems on a regular basis.
• Balance and account for cash and credit card receipts from sales transactions.
• Organizing and distributing “will-call” tickets.
• Fostering and maintaining a positive attitude towards the company and its activities.

Skills

Customer service

Cash handling

Flexible scheduling

Verbal communication

Tools

Ticketmaster POS

Archtics

TM Host

Job description

Job Summary

LOCATION: Toronto, ON

DIVISION: Ticketmaster NA (Support & Ops)

Line Manager: Box Office Manager

Contract Terms: Seasonal, Part-time; include evenings, weekends, and holidays

The Team

We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

The Job

We’re adding to our Box Office team and are searching for individuals to fill several Box Office Agent roles in the Toronto area to service various events. This role requires flexibility with scheduling and is a part‑time occasional position, based on event requirements.

WHAT YOU WILL BE DOING

• Providing exceptional front‑line customer service to ticket purchasers
• Conduct in‑person ticket sales at the Box Office using the Ticketmaster Point of Sale system
• Working with Archtics and TM Host systems on a regular basis
• Balance and account for cash and credit card receipts from sakes transactions
• Organizing and distributing “will‑call” tickets
• Fostering and maintaining a positive attitude towards the company and its activities

Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional duties as needed.

WHAT YOU NEED TO KNOW

• Minimum of 1-year experience in sales and/or customer service
• General office and cash experience are preferred
• Must be available for flexible working hours which includes evenings, weekends, and holidays

Basic foundation and understanding of event ticketing

Strong verbal and written communication skills

Ability to accommodate an extremely flexible and fluid work schedule

Service oriented, with strong organizational skills

Go‑getter with the ability to work under pressure and with minimal supervision

Must be detail‑oriented with the ability to multi‑task and juggle competing priorities

A passion for live events – music, pop culture, arts and theatre, and family events!

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [e-mail]. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.