Box Office & Guest Experience Associate

Seminole Hard Rock Hotel & Casino; Ottawa; On-site; CAD 23,000 - 32,000; Full time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Box Office Representative to deliver exceptional guest service while managing ticket sales for concerts, events, and experiences. This on-call permanent role requires a high school diploma and prior cash handling or ticketing experience.

You will handle sales, exchanges, and refunds, assist guests with seating and promotions, and coordinate with Entertainment and Guest Services to ensure a seamless experience.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, retail, hospitality, entertainment, or ticketing environments preferred.
• Experience handling cash and processing financial transactions accurately.
• Strong interpersonal, communication, and problem-solving skills.
• Comfortable working with ticketing software, point-of-sale systems, and Microsoft Office applications.

Responsibilities

• Process ticket sales, exchanges, upgrades, and refunds in accordance with company policies.
• Assist guests with event information, seating options, pricing, venue details, and promotional offers.
• Handle cash, credit card, and electronic transactions accurately while maintaining balanced cash drawers.
• Resolve guest concerns and inquiries professionally, escalating complex issues when necessary.
• Maintain a thorough understanding of current and upcoming events, concerts, promotions, and property offerings.
• Collaborate with the Entertainment, Marketing, and Guest Services teams to deliver a superior guest experience.
• Ensure compliance with all company policies, gaming regulations, and responsible cash-handling procedures.
• Utilize ticketing and point-of-sale systems to manage transactions and guest records.
• Maintain a clean, organized, and welcoming box office environment.

Skills

Customer service

Cash handling

Communication

Problem solving

Ticketing software

POS systems

Microsoft Office

Flexibility

Education

High school diploma or equivalent

Tools

Ticketing software

Point-of-Sale (POS) systems

Microsoft Office

Job description

Hard Rock Ottawa Hotel & Casino is seeking a Box Office Representative to deliver exceptional guest service while managing ticket sales for concerts, events, and experiences. This on-call permanent role requires a high school diploma and prior cash handling or ticketing experience.

You will handle sales, exchanges, and refunds, assist guests with seating and promotions, and coordinate with Entertainment and Guest Services to ensure a seamless experience.