On-Call Box Office Guest Specialist | Tickets & Events

Seminole Hard Rock; Ottawa; On-site; CAD 23,000 - 32,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is hiring a Box Office Representative to deliver outstanding guest service while handling ticket sales for concerts and events. The role serves as a key contact for guests, promoting world-class hospitality and entertainment.

Qualifications include a high school diploma, cash handling experience, and proficiency with ticketing and POS systems. Availability includes evenings, weekends, holidays, and event days; training and onboarding are mandatory.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, retail, hospitality, entertainment, or ticketing environments preferred.
• Experience handling cash and processing financial transactions accurately.
• Strong interpersonal, communication, and problem-solving skills.
• Comfortable working with ticketing software, POS systems, and Microsoft Office applications.
• Ability to work flexible schedules, including evenings, weekends, holidays, and event days.
• Must be eligible to obtain and maintain any required gaming licenses or registrations.

Responsibilities

• Process ticket sales, exchanges, upgrades, and refunds in accordance with company policies.
• Assist guests with event information, seating options, pricing, venue details, and promotional offers.
• Handle cash, credit card, and electronic transactions accurately while maintaining balanced cash drawers.
• Resolve guest concerns and inquiries professionally, escalating complex issues when necessary.
• Maintain a thorough understanding of current and upcoming events, concerts, promotions, and property offerings.
• Collaborate with the Entertainment, Marketing, and Guest Services teams to deliver a superior guest experience.
• Ensure compliance with all company policies, gaming regulations, and responsible cash-handling procedures.
• Utilize ticketing and point-of-sale systems to manage transactions and guest records.
• Maintain a clean, organized, and welcoming box office environment.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High school diploma

Tools

Ticketing software

POS systems

Microsoft Office

Job description

Hard Rock Ottawa Hotel & Casino is hiring a Box Office Representative to deliver outstanding guest service while handling ticket sales for concerts and events. The role serves as a key contact for guests, promoting world-class hospitality and entertainment.

Qualifications include a high school diploma, cash handling experience, and proficiency with ticketing and POS systems. Availability includes evenings, weekends, holidays, and event days; training and onboarding are mandatory.