F&B Assistant Manager: Guest Experience Leader

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 57,000 - 75,000; Full time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking an Assistant Food & Beverage Manager to oversee dining rooms, gaming floor, and outlets, ensuring Hard Rock's high standards of service and hospitality.

You will lead the F&B team, implement training and performance programs, manage inventory and costs, and collaborate with department heads to deliver an authentic guest experience in a fast-paced casino environment. Strong English communication and Smart Serve certification are required.

Qualifications

• Bachelor’s degree or equivalent.
• 2–4 years managing food & beverage and hospitality experience.
• Deep understanding of guest services.
• Computer skills (Microsoft Office).
• Fluent in English, both spoken and written.
• Smart Serve certification and Ontario Food Handler’s Certificate.
• Ability to lead, multi-task and motivate staff.

Responsibilities

• Accomplish F&B objectives by contributing to strategic planning.
• Develop and implement project plans to support direction of Hard Rock.
• Lead people, manage processes, and ensure amplified service.
• Train, supervise, coach and induct staff into Hard Rock culture.
• Address guest concerns by live or written communication.
• Manage inventory and flow of goods with Shipping and Receiving.
• Monitor food & beverage cost margins and reporting.

Skills

Guest services

Leadership

Communication

Multitasking

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Hard Rock Ottawa Hotel & Casino is seeking an Assistant Food & Beverage Manager to oversee dining rooms, gaming floor, and outlets, ensuring Hard Rock's high standards of service and hospitality.

You will lead the F&B team, implement training and performance programs, manage inventory and costs, and collaborate with department heads to deliver an authentic guest experience in a fast-paced casino environment. Strong English communication and Smart Serve certification are required.