BOR – One Senior Business Analyst (RQ11715) Government Services Integration Cluster

Softline Technology Inc.; Toronto; On-site; CAD 85,000 - 115,000; Full time

Job summary

Softline Technology Inc. is seeking a seasoned Business Analyst to provide a comprehensive range of I&IT analysis services for large, complex digital initiatives.

You will gather, document, and analyze business needs, interacting with stakeholders and SMEs to ensure clear requirements and aligned solutions. The role emphasizes leading workshops, maintaining traceability, and presenting policy-aligned recommendations across enterprise programs, with a focus on success in fast-paced

Qualifications

• Experience leading business analysis for large, complex digital or I&IT initiatives.
• Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.
• Experience developing business-process models, use cases, user stories, acceptance criteria, data requirements, and traceability matrices.
• Experience facilitating requirements workshops with business, policy, operational, legal, privacy, security, and technology stakeholders.
• Maintain requirements traceability throughout design, development, testing, and implementation.

Responsibilities

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Interacts with the business stakeholders and subject matter experts to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
• Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.

Skills

Business analysis

Stakeholder management

Requirements elicitation

Process modelling

Agile

Job description

Responsibilities

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
• Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.

General Skills

• Leads and conducts business analysis in order to assess client's business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined.
• Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches
• Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies
• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives
• Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.
• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects
• Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders
• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up
• Experience developing strategies, preparing business cases and cost-benefit analysis
• Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement
• Awareness of emerging I&IT trends and technologies
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• A team player with a track record for meeting deadlines

Experience

• Experience leading business analysis for large, complex digital or I&IT initiatives.
• Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.
• Experience developing business-process models, use cases, user stories, acceptance criteria, data requirements, and traceability matrices.
• Experience facilitating requirements workshops with business, policy, operational, legal, privacy, security, and technology stakeholders.
• Experience analysing current-state processes and designing improved future-state processes.
• Experience supporting product backlogs, prioritization, sprint planning, testing, and implementation activities.
• Experience identifying gaps, assumptions, constraints, dependencies, risks, and impacts.
• Experience supporting privacy assessments and documenting personal-information flows and business uses.
• Experience supporting user experience research and design activities.
• Experience working with government registries.
• Experience collaborating with policy teams to assess emerging legislative, regulatory, and policy changes and translate them into business and solution requirements.
• Experience working with vendor-based solutions, including collaborating with vendors to define requirements, assess solution fit, and support implementation.
• Experience preparing executive-level materials, recommendations, options analyses, and status updates.

General Skills / Duties

• Plan and lead requirements elicitation and analysis activities.
• Document business requirements, functional requirements, non-functional requirements, user stories, acceptance criteria, and business rules.
• Develop current-state and future-state business-process models.
• Maintain requirements traceability throughout design, development, testing, and implementation.
• Facilitate workshops, interviews, walkthroughs, and requirements-validation sessions.
• Support backlog refinement and prioritization.
• Coordinate business input into user experience, privacy, security, architecture, data, and testing activities.
• Assist with test planning, test-case development, defect triage, and business acceptance testing.
• Assess operational impacts and support implementation-readiness activities.
• Prepare decision materials, presentations, reports, and recommendations for senior stakeholders.

Experience Requirements

Business Analysis Experience - 35%

• Experience leading business analysis on large-scale digital initiatives.
• Experience documenting requirements, process models, user stories, business rules, and acceptance criteria.
• Experience maintaining end-to-end requirements traceability.

Process and Service Design - 20%

• Experience analysing and redesigning complex business processes.
• Experience developing current-state and future-state models.
• Experience supporting user-centred service design.

Delivery, Testing, and Implementation - 25%

• Experience working in Agile, iterative, or hybrid delivery environments.
• Experience supporting backlog management, testing, defect resolution, and implementation readiness.
• Experience coordinating deliverables across business and technical teams.

Communication and Stakeholder Management - 20%

• Excellent facilitation, writing, presentation, negotiation, and problem-solving skills.
• Experience engaging senior executives and diverse stakeholder groups.
• Ability to translate effectively between business and technical audiences.

Supplier Comments

Closing Date/Time: 2026-10-26, 12:00 p.m. EST.

Max submission: 1 (one)

5 days onsite

Must Have:

• Experience working with vendor-based solutions, including collaborating with vendors to define requirements, assess solution fit, and support implementation.
• Experience collaborating with policy teams to assess emerging legislative, regulatory, and policy changes and translate them into business and solution requirements.
• Experience leading business analysis for large, complex digital or I&IT initiatives.
• Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.
• Experience developing business-process models, use cases, user stories, acceptance criteria, data requirements, and traceability matrices.
• Experience facilitating requirements workshops with business, policy, operational, legal, privacy, security, and technology stakeholders.
• Maintain requirements traceability throughout design, development, testing, and implementation.

Nice to have:

Prior OPS/public sector exp.