Bookings and Visitor Services Coordinator

City-of-Edmonto; Edmonton; On-site; CAD 39,000 - 49,000; Full time

Job summary

The City of Edmonton seeks a dedicatedBookings and Visitor Services Coordinator to manage bookings and front-counter operations for The Orange Hub and City Arts Centre. You will supervise customer service staff, handle client contracts, and ensure smooth event execution with on-site support.

Applicants should have a Grade 12 with business subjects or an Office Administration certificate and at least 3 years in a customer-service/booking role, including supervisory experience.

Qualifications

• Grade 12 with business subjects or Office Administration certificate.
• Minimum 3 years in customer service/booking environment with supervisory experience.
• Experience with front-counter operations and payroll/time tracking preferred.

Responsibilities

• Coordinate facility bookings, space rentals, and event licenses for The Orange Hub and City Arts Centre.
• Supervise and coach Customer Service Representatives at front counters.
• Respond to inquiries, conduct venue walkthroughs, and troubleshoot events on-site.

Skills

Google Apps

Intelli software

Customer service

Supervisory experience

Education

Grade 12 with business subjects

Office Administration certificate

Tools

POS systems

PCI compliance

Job description

Job Number: 56351As the Bookings and Visitor Services Coordinator, you will play an essential role in connecting people with dynamic arts and cultural spaces across Edmonton. Reporting to the Tenant & Partner Liaison within Arts & Culture Experiences, this position leads operations for facility bookings and front-line counters at both The Orange Hub and the City Arts Centre. You will oversee room rentals, corporate and community events, and public spaces while directly supervising and coaching our front counter Customer Service Representatives. In this collaborative role, you will work closely with community partners, internal collaborators, and venue guests to ensure vibrant and seamless facility use. Your passion for service excellence will help foster welcoming, creative, and accessible gathering places for all who visit.What will you do?Coordinate and manage facility bookings, space rentals, and event licenses for The Orange Hub and City Arts Centre using approved municipal booking softwareSupervise, schedule, coach, and support the daily performance and development of Customer Service Representatives at front-line service countersDeliver exceptional service by responding to public inquiries, conducting venue walkthroughs, and providing on-site troubleshooting for client gatherings and special eventsManage client accounts, including issuing fee quotations, administering contracts, processing PCI-compliant payments, and handling account reconciliations and refundsFoster collaborative relationships with community partners, event organizers, and facility operations teams to maximize space usage and resolve scheduling conflictsSupport administrative operations such as payroll time tracking, onboarding documentation, inventory control, and operational status reportingOther related duties as requiredQualifications:Completion of Grade 12 including business subjects related to word and information processing, or completion of a recognized Business or Office Administration CertificateA minimum of 3 years progressively responsible and diversified office experience in customer service, booking/venue booking environment, with demonstrated supervisory experienceAssets:Strong working knowledge of Google Applications (Docs, Sheets and Gmail)Experience working with Intelli software or similar recreation and facility booking systemsWorking knowledge of City of Edmonton recreation, attraction, and arts and culture facilitiesPrior experience managing point-of-sale systems, financial transactions, and PCI compliance proceduresSkills required for success:Exemplary interpersonal, verbal, and written communication skills with a proven track record of diplomatic conflict resolution and de-escalationStrong time management, organizational, and prioritization abilities to handle high-touch requests and multi-event coordination with short deadlinesSound judgement and problem-solving abilities to make independent decisions aligned with established operational guidelines and policiesAlignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)Embracing a culture of equity, diversity, reconciliation and inclusionConditions of Employment:Hire is dependent on a Criminal Records Check (CRC) that is satisfactory to the City of Edmonton, and there may be a cost associated with this requirementAbility to work primarily on-site at assigned facility locations, including occasional flexibility to support scheduled events as neededApplicants may be testedWork Environment:Note: Due to the nature of this work, this position is not eligible for a hybrid work arrangementThe weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advanceWork is conducted in an energetic front counter and indoor office environment with frequent public interactions and active periods of walking and standingThis is a public-facing role and requires engagement and interaction with diverse people from various backgrounds with different needs, expectations and emotional statesThe City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits https://bit.ly/COEbenefitsUp to 1 temporary full-time position for up to 18 months in accordance with Article 18.02 of the Collective AgreementHours of Work: 40 hours per weekSalary Range: $28.647 - $35.922 (Hourly)Recruitment Consultant: PG/SOEdmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.Classification Title: Clerk III - 8 HoursPosting Date: Nov 2, 2026Closing Date: Nov 09, 2026 11:59:00 PM (ABT)Number of Openings (up to): 1 - Temporary Full-timeUnion : CSU 52Department: Attractions, Culture and NatureWork Location(s):Orange Hub, 10045 - 156 Street NW Edmonton T5P 2P7