Booking Clerk

Surrey Place; Toronto; On-site; CAD 47,000 - 57,000; Full time

Job summary

Surrey Place in Toronto seeks a Booking Clerk for the Infant Hearing Program to support Universal Newborn Screening appointments and coordinate client information.

You will schedule appointments, obtain informed consent, handle cancellations, and enter data into booking and provincial systems, while coordinating with health records.

Qualifications

• Post secondary education and/or high school diploma, or Community College Diploma in Health Information Management.
• 1 year’s work experience within an Infant Hearing Program or Health Records Department is asset.
• Experience with HCD-ISCIS and CRM databases, as well as online booking systems is asset.
• Excellent communication and interpersonal skills.
• Proven ability to handle multiple requests, prioritize tasks and requests.
• Excellent organizational, time management, clerical, and problem-solving skills, and attention to detail.
• Ability to work independently and within a team environment.
• Proficient with MS Office (Word, Excel, PowerPoint and Outlook).
• Fluency in French is asset.

Responsibilities

• Schedule and manage appointments and follow-up appointments using the booking system.
• Obtain informed consent from caregivers and ensure they fully understand the procedures involved in the appointments.
• Support cancellations and reschedule appointments as needed.
• Confirm appointments and provide necessary information to caregivers or clinical staff.
• Enter requested information and results into the booking system and provincial database, making updates and corrections as needed.
• Respond to inquiries from caregivers and clinical staff (i.e. provide results from UNHS).
• Coordinate with Surrey Place health records department to release client’s personal health information.
• Create and maintain accurate records in the electronic client record system, provincial database, and booking systems utilized by the programs.

Skills

Excellent communication

Interpersonal skills

Time management

Organizational skills

Problem-solving

Teamwork

Attention to detail

French language (asset)

Education

Post secondary education and/or high school diploma, or Community College Diploma in Health Information Management

Tools

MS Office (Word, Excel, PowerPoint and Outlook)

HCD-ISCIS

CRM databases

Online booking systems

Job description

Salary: $46,643- $56,748 (CAD) Annually
Program: Infant Hearing Program
Status: Full-Time Contract (6 months)
Hours: 36.25 hours/ week
Date Posted: October 2, 2026
Posting Close: October 16, 2026

About Surrey Place

Surrey Place is a not-for-profit organization that helps people of all ages with autism-, developmental-, and sensory-related concerns push the boundaries of what’s possible to achieve new victories. With a holistic circle of care approach, Surrey Place brings together caring clinicians, staff, valued partners and other experts to collaborate for the client’s best interests. The organization works with clients throughout their lives, creating inventive and innovative programs so they can keep building their skills, grow their self-confidence and set their sights even higher. Since 1962, Surrey Place has supported people with varying and complex needs in the Toronto region and more recently, Northwestern Ontario. Surrey Place is accredited with Exemplary Standing by Accreditation Canada through the healthcare program.

Position Description

The Infant Hearing Program (IHP) provides Universal Newborn Hearing Screening, Audiology Services, Family Support Services, and Communication Development Services.

The Infant Hearing Program (IHP) at Surrey Place is seeking a Booking Clerk who will report to the Manager, IHP. The successful candidate will be supporting the IHP, ensuring that clients’ needs for Universal Newborn Screening (UNHS) appointments are met through effective scheduling and co-ordination of client information, processing clinical reports requests from hospitals, physicians, school boards and other community agencies.

Main Responsibilities

• Schedule and manage appointments and follow-up appointments using the booking system.
• Obtain informed consent from caregivers and ensure they fully understand the procedures involved in the appointments.
• Support cancellations and reschedule appointments as needed.
• Confirm appointments and provide necessary information to caregivers or clinical staff.
• Enter requested information and results into the booking system and provincial database, making updates and corrections as needed.
• Respond to inquiries from caregivers and clinical staff (i.e. provide results from UNHS).
• Coordinate with Surrey Place health records department to release client’s personal health information.
• Create and maintain accurate records in the electronic client record system, provincial database, and booking systems utilized by the programs.

Qualifications

• Post secondary education and/or high school diploma, or Community College Diploma in Health Information Management.
• 1 year’s work experience within an Infant Hearing Program or Health Records Department is considered an asset.
• Experience working with Health Child Development-Integrated Services for Children Information System (HCD-ISCIS) and Customer Relationship Management (CRM) databases, as well as online booking systems are considered an asset.
• Excellent communication and interpersonal skills.
• Proven ability to handle multiple requests, prioritize tasks and requests.
• Excellent organizational, time management, clerical, and problem-solving skills, and attention to detail.
• Ability to work independently and within a team environment.
• Proficient with MS Office (Word, Excel, PowerPoint and Outlook).
• Fluency in French is considered an asset.

Surrey Place values the diverse and intersectional identities of its staff, clients and families and regards equity and neurodiversity as fundamental at all levels of our organization. We are seeking applicants who embrace our values of equity, diversity, inclusion, and accessibility (EDIA). We encourage candidates from Indigenous and equity seeking groups such as those from Black and racialized communities, people with disabilities, women and 2SLGBTQ+.