Body Shop Assistant Royal Ford

Autism Services; Canada; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Initial and ongoing training

Excellent management and team support

Benefits, Pension Plan, Life andDis"b"

Disability Insurance and EAP

Career Advancement

Job summary

Royal Auto Group is seeking a Body Shop Assistant to serve as a front-line representative in the dealership's body shop. The role focuses on building lifelong customer relationships, meeting targets, and using provided tools to encourage repeat visits for body work.

Responsibilities include greeting customers, handling cash/CDK entries, coordinating with insurance adjusters, estimating repair costs, and tracking vehicle progress while upholding safety standards.

Qualifications

• Gr. 12 education or equivalent.
• 1–2 years related body shop experience and/or training or equivalent combination of education and experience.
• Proficient computer skills and excellent customer service abilities.
• Time management skills and a valid driver license.

Responsibilities

• Greet customers promptly in person or by phone and maintain courteous interactions.
• Record financial transactions and maintain cash handling in CDK as required.
• Inspect damaged vehicles to assess structural and body work damages and estimate repair costs.
• Collaborate with insurance adjusters and negotiate where needed.
• Monitor repair progress and ensure safety procedures are followed.
• Complete all warranty processes in a timely manner.
• Maintain up-to-date financial records, generate reports, and compile statistics.

Skills

Proficient Computer Skills

Excellent Customer Service

Time Management

Valid Driver License

Education

Gr. 12

Job description

GED 12 - General Educational Development

The Body Shop Assistant is to service as a front line representative for the body shop. The assistant will create valuable, lifelong customer relationships to achieve targets and use the provided tools to ensure all customers keep coming back to the dealership for body work.

Key Accountabilities:

• Greet customers on the phone or in the dealership promptly and in a courteous manner.
• Keep financial records up to date. Run reports. Compile data statistics and other information.
• Post Financial transactions in CDK.
• Receive and Record cash, cheques into CDK.Record various bills.
• Builds and maintains good working relations with insurance adjusters.
• Negotiates with insurance company representatives.
• Complete insurance forms, indication the estimated repair costs and making recommendations.
• Handles customer complaints as soon as possible according to the dealer's instructions.
• Examine damaged vehicles to determine the degree of structural and mechanical damages as well as damage to the body work and the insides of the vehicles.
• Evaluates the cost of labour and parts to repair or replace each damaged part.
• Complete all warranty in a timely manner
• Monitor progress and completion of vehicles in the shop and ensure the proper repair and safety procedures.

Employment Requirements:

• Gr. 12
• 1-2 years related body shop experience and/or training or equivalent combination of education and experience
• Proficient Computer Skills
• Excellent Customer Service Skills
• Time Management Skills
• Valid Driver License

We Offer:

• Initial and ongoing training.
• Excellent management and team support.
• Competitive salary.
• Benefits, Pension Plan, Life and Disability Insurance and EAP
• Career Advancement
• Hours of Work: Mon. to Fri. 8am to 5 pm

Come join our team at the Royal Auto Group! Excellent Management and team Support