Customer Service Representative - Auto Body (Kingston)

Assured Automotive; Kingston; On-site; CAD 28,929 - 39,950; Full time

Benefits offered by this job

Competitive pay

Medical, prescription drug, dental & V

RRSP with company match

Annual paid vacation time off

Career growth opportunities

Ongoing training

Professional atmosphere

Job summary

Assured Automotive in Kingston, Ontario is seeking a Customer Service Representative to deliver exceptional service in person, over the phone, and via email. You will manage relationships with customers and insurance partners while providing administrative support for the repair facility team.

Responsibilities include scheduling repair appointments, processing insurance assignments, preparing repair orders, and documenting communications with customers and insurers using ASE.

Qualifications

• Minimum: 1 year of customer service experience, ideally in the automotive industry.
• Strong communication skills, both written and verbal.
• Proficient with Google Workspace and Microsoft Office.
• Valid driver’s license required.

Responsibilities

• Provide friendly customer service over the phone, in person, and via email.
• Manage working relationships with customers and insurance partners while supporting the repair facility team.
• Schedule appointments for vehicle repair using our repair management system.
• Ensure timely processing of insurance assignments.
• Prepare repair orders with proper documentation.
• Record all communications with customers or insurance partners during the repair process using ASE.
• Manage car rental information.
• Apply new knowledge from continuous learning to maintain high quality and a positive NPS.

Skills

Customer service

Communication

Multitasking

Friendly demeanor

NPS

Education

High School Diploma

Tools

Google Suite

Microsoft Office

Job description

Company Overview

At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to be the best and outperform at every touchpoint in collision and glass services.

Benefits

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description

The Customer Service Representative is responsible for providing an exceptional customer experience in person, over the phone, and via email. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Responsibilities

• Ensure consistent execution of the WOW (Wow Operating Way) plan.
• Provide friendly customer service over the phone, in person, and over email.
• Schedule appointments for vehicle repair using our repair management system.
• Ensure timely processing of insurance assignments.
• Prepare repair orders with proper documentation.
• Record all communication with customers or insurance partners during the repair process using ASE.
• Manage car rental information.
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education & Experience

• High School Diploma
• Minimum: 1 year of customer service experience, ideally in the automotive industry

Required Knowledge, Skills & Abilities

• Communicate effectively, both verbally and in writing.
• Ability to multitask and function well in a fast‑paced environment.
• Enthusiastic and friendly demeanor.
• Strong knowledge of Google platform and Microsoft Office.
• Strong attention to detail with a high degree of accuracy.

Other Requirements

• Valid driver’s license required.

Compensation

$21 - $29 per hour. Compensation is commensurate with skill, education, and experience.

Equal Opportunity Employer

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.