Board Game & Hobby Support Specialist

Hobbiesville; Toronto; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

In-store training

Job summary

Hobbiesville in Toronto is seeking a knowledgeable and friendly Customer Support Specialist to assist customers via phone, live chat, and email. The role focuses on hobby products including board games, trading cards, and toys, delivering fast, accurate, and helpful support.

You will help with orders, provide product recommendations, explain rules and item differences, and log interactions in our support system.

Qualifications

• Previous customer service experience (retail, e-commerce, or support center preferred).
• Strong written and verbal communication skills.
• Interest in or familiarity with board games, trading cards, or hobby products.

Responsibilities

• Respond to customer inquiries via phone, live chat, and email in a timely and professional manner.
• Provide product recommendations based on customer needs and experience level.
• Assist with order status, shipping issues, returns, and exchanges.
• Resolve customer concerns with empathy and efficiency.
• Log customer interactions accurately in support systems.
• Collaborate with warehouse and retail teams to resolve order-related issues.

Skills

Customer service

Written & verbal communication

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Tools

Zendesk

Freshdesk

Job description

Hobbiesville in Toronto is seeking a knowledgeable and friendly Customer Support Specialist to assist customers via phone, live chat, and email. The role focuses on hobby products including board games, trading cards, and toys, delivering fast, accurate, and helpful support.

You will help with orders, provide product recommendations, explain rules and item differences, and log interactions in our support system.