Billingual Customer Service Representative

Xplore Inc.; Cornwall; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Bilingual Customer Service Representative in Cornwall, Ontario. This role offers a dynamic work environment where your input is valued. Engage with customers, providing exceptional service while resolving technical issues. Enjoy a competitive hourly wage with a bilingual premium, along with bonus opportunities and comprehensive benefits. With a strong focus on career development and internal promotions, this position is perfect for those looking to grow in a supportive and innovative setting. If you have a passion for customer service and thrive in fast-paced environments, this opportunity is for you.

Benefits

Bilingual Premium

Bonus incentive opportunities

Health and dental benefits

Matched participation in group RRSP

Career path development and training

Work from home opportunities after six months

Qualifications

• Completion of post-secondary education or equivalent experience.
• Strong computer and troubleshooting skills.

Responsibilities

• Providing excellent customer experience and technical support.
• Maintaining accuracy of customer databases and processing service orders.

Skills

Customer Service

Bilingual (French/English)

Technical Support

Problem Solving

Time Management

Communication Skills

Attention to Detail

Education

Post-secondary education in a related field

Tools

Microsoft Operating Systems

MAC

Linux

Job description

Do you have a passion for providing excellent customer service? Want to work for a company that believes in putting the customer at the heart of everything they do? Then join Xplore’s team of Bilingual Customer Service Representatives in our Cornwall, ON office. Xplore offers a high-energy, fast-paced work environment where employee opinions and feedback are valued.

We Offer

• $3.00/hour Bilingual Premium (French/English)
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP
• Strong focus on internal promotion, career path development, and training
• Opportunities to work from home after six months of tenure

Key Responsibilities Include

• Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable, and professional manner.
• Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices, and procedures.
• Providing general account, billing, and technical support to our customers.
• Processing service orders.
• Maintaining accuracy of customer databases.
• Assisting with reporting and administration.
• Maintaining service levels and achieving business and performance goals and objectives.

The Ideal Candidate Will Possess

• Completion of post-secondary education in a related field (or equivalent experience).
• Knowledge of approaches, tools, and techniques for anticipating, recognizing, and resolving technical issues.
• Previous customer service experience is an asset.
• Strong computer and troubleshooting skills with the ability to analyze and solve problems.
• Solid working knowledge of Microsoft Operating Systems; experience with MAC and/or Linux is an asset.
• Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms.
• Self-motivated and driven with good time management and organizational skills.
• Ability to follow guidelines and strong attention to detail.
• Ability to prioritize and multi-task while adapting in a fast-paced work environment.
• Bilingualism in French and English is an asset.

As a condition of employment and to comply with industry-related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview

Xplore Inc. is Canada’s fibre, 5G, and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. We are building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better everyday rural living, today and in the future.