Billing, Pricing, and Warranty Supervisor

Alfred Kärcher SE & Co. KG; Embrun; On-site; CAD 60,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Billing, Pricing, and Warranty Supervisor, where you will play a pivotal role in ensuring accurate invoicing and contract management. This position offers the opportunity to lead initiatives in pricing strategy and warranty evaluations while collaborating across departments to enhance operational efficiency. With a commitment to sustainability and innovation, this role is designed for those who thrive in dynamic environments and are eager to contribute to a cleaner world. If you have a passion for excellence and a background in billing and contract management, we invite you to apply and be part of our mission.

Qualifications

• 5+ years of experience in billing, pricing, or warranty management.
• Leadership experience preferred in industrial or manufacturing sectors.
• Strong expertise in pricing strategy and contract administration.

Responsibilities

• Oversee accurate invoicing for sales orders and service repairs.
• Manage customer and dealer agreements, ensuring compliance.
• Serve as liaison between Finance, Sales, and Technical Support.

Skills

Billing Administration

Pricing Strategy

Contract Management

Warranty Management

Bilingual French/English

Tools

SAP Business One

CRM Tools

Job description

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Billing, Pricing, and Warranty Supervisor

Job ID: 36369

Type: Permanent, Full-time

Department: Finance / Controlling

Salary Range: $60,000.00 - $75,000.00 depending on experience.

Application deadline: Monday, May 26, 2025. Note that the application period may be extended or closed without prior notice once a sufficient pool of qualified applicants has been obtained.

How you will WOW:

• Oversee the preparation and issuance of accurate, timely invoices for sales orders, service repairs, parts shipments, and rentals.
• Ensure billing aligns with contractual terms and approved pricing structures.
• Monitor billing schedules for rentals and service agreements, proactively addressing discrepancies or issues.
• Support Accounts Receivable in reconciling invoicing disputes and collections processes.
• Manage the administration of customer, dealer, service, and rental agreements.
• Track contract renewals, expirations, billing triggers, and compliance milestones.
• Support Sales and Service teams with the creation and execution of contracts.
• Maintain and administer price lists and customer/dealer discount levels across SAP Business One and CRM systems.
• Ensure timely implementation of approved pricing changes for products, services, and parts.
• Validate pricing and discount structures for quotes, sales orders, and renewals.
• Conduct periodic reviews of pricing strategies to support revenue growth and margin management.
• Manage the end-to-end warranty claim process for KMC-NA’s dealer network.
• Coordinate with Service and Technical Support teams to investigate recurring warranty issues.
• Track warranty trends and provide reporting to leadership for product quality feedback.
• Ensure timely reimbursement processing for approved dealer claims.
• Serve as the primary liaison between Finance, Sales, Service, Technical Support, and Logistics on billing, contract, pricing, and warranty topics.

It would be WOW if you bring:

• 5+ years of experience in billing, pricing administration, warranty management, or contract management, preferably in industrial equipment, automotive, or manufacturing sectors.
• Leadership or supervisory experience is preferred.
• Strong expertise with pricing strategy, contract administration, and warranty evaluation.
• Experience with ERP systems (SAP Business One preferred) and CRM tools.
• Bilingual French/English is a strong asset.

Interested in joining us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Fabiana Valbuena | Talent Acquisition Manager
[e-mail]

At Kärcher, a team of 15,330 people across 80 countries work together to make the world a cleaner place. As a family company committed to sustainability, we believe that the important things in life need extra care to ensure they stand the test of time and preserve their value for the future. We offer WOW solutions worldwide for cleaning and care, both in everyday and extraordinary situations. With WOW products and services.

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