Billing Analyst Concord, Ontario, Canada

Wyse Meter Solutions Inc.; Ontario; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Billing Analyst to join their team in Ontario. This role involves coordinating accurate billing processes, managing customer accounts, and ensuring compliance with regulatory guidelines. The ideal candidate will possess strong analytical skills and a background in utility billing, alongside proficiency in Microsoft Suite. This innovative firm offers a collaborative environment with opportunities for professional growth and community engagement. If you are detail-oriented and passionate about delivering exceptional service, this position is a fantastic opportunity to advance your career while contributing to a meaningful mission.

Benefits

Great Place to Work certification

Community involvement opportunities

Career development opportunities

RRSP program participation

Employee perks in retail and travel

Employee Assistance Program

Quarterly social events

Collaborative environment

Free parking

TTC accessible

Qualifications

• University degree or certificate in Business Administration required.
• Experience in utility billing and data analysis is essential.

Responsibilities

• Coordinate and execute accurate billing for all customers.
• Investigate and resolve billing disputes and inquiries.
• Generate reports to assist in decision-making and optimize processes.

Skills

Data Analysis

Billing Coordination

Problem-Solving

Customer Relationship Management

Education

University Degree

Business Administration Certificate

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft Access

Microsoft PowerPoint

Harris NorthStar

Job description

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

The Billing Analyst will be responsible for coordinating and executing accurate and timely billing of all our customers. This position is directly responsible for performing all related duties involved in billing including account setup, rate calculation, bill review, adherence to regulatory requirements, and overall optimization of business processes. This position requires a combination of administrative tasks and analytical skills to handle various aspects of billing.

Key Responsibilities

• Process and ensure successful onboarding of new properties to billing system to ensure prompt and accurate billing of residents and clients.
• Ensure accurate and timely setup of customer accounts with the correct rates and billing information.
• Calculate rates based on established parameters and regulatory guidelines.
• Work with internal departments & external clients including Tenants, Property Owners/Managers, Utility Companies and Third-Party Vendors while establishing and maintaining relationships.
• Prioritize workload effectively to meet deadlines and maintain a high level of accuracy.
• Proactively identify areas for continuous improvement in billing processes.
• Investigate and resolve billing related disputes and inquiries such as OEB Inquiries, Tenant and Client escalations.
• Generate reports and insights to assist in decision-making and optimizing billing procedures.
• Responsible for day-to-day billing related functions such as scheduled billing, Final bill reconciliation, OESP Program Reconciliations, rates review and audits.
• Perform initial data analysis as required to help resolve and or identify billing related issues.
• Resolving any errors or discrepancies with customer billing, accounts, or billing reports.
• Performing other duties as assigned and required.

Required Education & Qualifications

• University Degree or Business Administration Certificate or similar.
• Experience in Utility Billing and Data Analysis.
• Knowledge in Harris NorthStar would be an asset although not required.
• Advanced knowledge and experience with Microsoft Suite (Excel, Outlook, Word, Access & PowerPoint).

Benefits of Working at Wyse

• Be part of a company that is certified as a Great Place to Work
• Give back to the community through our Wyse Helping Homes Program
• Open yourself to amazing opportunities for career and professional development
• Participate in our RRSP program
• Enjoy our employee perks in retail, travel, restaurants and many more
• We offer an Employee Assistance Program
• Join us in our quarterly employee social events
• Be part of a collaborative environment
• Free parking
• TTC accessible

Our Values at Wyse

• We strive for quality and excellence in everything we do.
• We are proactive and understand our stakeholders' needs, providing innovative solutions to meet them.
• Our priority is ensuring a safe work environment, where the safety of our employees and stakeholders comes first.
• Our people are industry leaders, setting standards in the submetering and utility expense management sectors.
• We foster a positive team environment where we work as one toward common goals, continually encouraging career growth and development.
• We provide consistent, clear communication, ensuring transparency at every stage of the project.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.

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