Bilingual Technical Support Specialist (In Office)

Xplore Inc.; Cornwall; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading company in broadband technology as a Technical Support Specialist in Cornwall, ON. You will engage with customers, providing troubleshooting support for internet and network issues in a fast-paced, collaborative environment. Xplore offers competitive pay, additional bilingual premiums, and a focus on career development.

Benefits

Bilingual Premium ($3.00/hour)

Annual Bonus up to $2,800

Health and dental benefits

Matched participation in group RRSP

Focus on internal promotion and career development

Qualifications

• Knowledge of technical troubleshooting approaches and tools.
• Previous customer service experience is an asset.
• Bilingualism in French and English is an asset.

Responsibilities

• Troubleshoot internet/network connectivity and email issues.
• Maintain knowledge of technical troubleshooting for Xplore products.
• Liaise with internal departments to resolve technical issues.

Skills

Technical troubleshooting skills

Customer service

Communication

Problem-solving

Analytical skills

Time management

Attention to detail

Education

Post-secondary education in a related field

Tools

Microsoft Operating Systems

MAC

Linux

Job description

Are you a new grad from a technical program? An experienced job seeker looking for a new and exciting opportunity? Or someone with a passion for technology and experience in troubleshooting? Then join Xplore’s growing team of Technical Support Specialists in our Cornwall, ON office!

Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued.

We Offer

• Pays additional $3.00/hour Bilingual Premium (French/English)
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP
• Strong focus on internal promotion, career path development and training
  
  

Key Responsibilities Include

• Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email
• Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
• Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
• Documenting and prioritizing trouble tickets and technical issues on customer accounts
• Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements
  
  

The Ideal Candidate Will Possess

• Completion of post-secondary education in a related field (or equivalent level of experience)
• Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
• Previous customer service experience is an asset
• Strong computer and troubleshooting skills with the ability to analyze and solve problems
• Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
• Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
• Self-motivated and driven with good time management and organizational skills
• Ability to follow guidelines and strong attention to detail
• Ability to prioritize and multi-task while adapting in a fast-paced work environment
• Bilingualism is an asset (French/English)
  
  

#XploreJobs

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.